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List of the World's Top BPO Companies | Best BPO Service Providers

  • Dalerio Consulting

    Empowering business and individuals since 2019
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    Dalerio Consulting is an international Business Process Outsourcing (BPO) company with over 5 years of service. We are based in Europe, with a worldwide client base throughout various industries such as sales, e-commerce, gaming, gambling, construction/handyman, hospitality, education, business services, finance, medic ... read more about Dalerio Consulting

    "Not only the most competitive but also the best people to work with"
    Yordy Diaz, CEO at SpotGaming Ltd
    < $25/hr
    10 - 49
    2019
    Acton, California
  • Helpware

    Amazing Customer Experiences. Together.
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    Helpware is a People as a Service outsourcing company. With Google and Microsoft in its client portfolio, it is one of the industry's best business process outsourcing (BPO) companies, offering a wide range of core services like Content control and Verification, Back Office Support, Startup Acceleration, etc. &n ... read more about Helpware

    "Outstanding responsiveness, coordinates and connects with the business team and works tirelessly to empathize with and understand customer needs"
    Joe Jaeger, CEO / Head of Client Success and Product Strategy at Statecraft Simulations, Inc.
    NA
    1,000 - 9,999
    2015
    Lexington, Kentucky
  • BIG OUTSOURCE

    Top 1 Outsourcing Company for SMEs
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    #1 Outsourcing Company for SMEs Big Outsource is a Philippine-based Startup Friendly Business Process Outsourcing company providing full-spectrum Outsourced Support Services to its Clients in North America, United Kingdom, Australia and Asia Pacific. We embarked on our journey in 2014 as a humble t ... read more about BIG OUTSOURCE

    "Big Outsource are very responsive everytime and keep progressing"
    Claudio Mucciacciaro, Applications Specialist at Waymo
    < $25/hr
    250 - 999
    2014
    Laguna, Philippines
  • Wing Assistant

    #1 managed virtual assistant service.
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    Providing top-notch Virtual Assistant services, Wing Assistant is one of the industry's best business process outsourcing (BPO) agencies. It caters to industry-wide requirements for virtual assistants from General and Admin VA to Sales, Outreach, and CSR VA. It can be the best growth partner for SMBs and Startups. ... read more about Wing Assistant

    "Great talent, highly recommend for staffing for assistants and content writers"
    Vincent Phamvan, Founder at Vyten
    < $25/hr
    10 - 49
    2018
    Berkeley, California
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  • 1840 & Company

    Hire Global Vetted Talent & Teams in 150 Countries
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    1840 & Company is a leading global outsourcing provider with a keen focus on Business Process Outsourcing (BPO) and staff augmentation utiizing skilled, pre-vetted freelancers. Serving businesses from pre-seed to post-IPO, they offer a tailored solution to address staffing challenges by seamlessly integrating into ... read more about 1840 & Company

    < $25/hr
    250 - 999
    2014
    Overland Park, Kansas
  • AnswerConnect

    Live Call Answering Services In The US
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    AnswerConnect is a 24/7 live answering service for small to medium sized businesses. We're an extension of your business, helping to make sure you never miss a call. Our customer experience experts can take messages, capture and qualify leads, transfer calls, book appointments and more. AnswerConnect integrates sea ... read more about AnswerConnect

    "It is impressive how easy they are to work with"
    Nima Ashtyani, Partner at Stratton Ashtyani Law Group
    NA
    1,000 - 9,999
    2002
    Portland, Oregon
  • AnswerForce

    24/7 Answering Services to Power Your Business
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    Make your business 24/7. Power your growth every day of the year. AnswerForce provides professional and friendly call and chat answering services, virtual reception services, live chat, appointment scheduling, and more. Our team of experienced, customer-focused agents handle your calls 24/7, 365 days a yea ... read more about AnswerForce

    "Overall, they perform well. All interactions are conducted online, and they consistently respond promptly to submitted tickets, usually within an eight-hour workday."
    John W. Drescher, Chief Security Officer, at The Satellite.biz
    NA
    250 - 999
    2003
    Portland, Oregon
  • Martal Group

    Top lead generation & sales agency
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    Martal is your on-demand sales partner, servicing B2B companies worldwide. Our high-performing international sales team implements our proprietary workflow to help your company generate more qualified leads, book more sales appointments, and close more deals.

    "Bringing us to the Next Level"
    Atif Gagguturu, Marketing & Customer Acquisition for Banking & Finance Software at BankStride
    < $25/hr
    50 - 249
    2009
    San Francisco, California
  • HelpLama

    Hire 24/7 Live Chat Answering Experts
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    Fully Managed Customer Support We provide specialist & tested US-based live chat, email, and voice support agents who will serve as an integrated extension to your own internal team. Dedicated Customer Support as a Service

    "They were quick to accommodate our requests."
    Federico Baradello, Founder & CEO at Finalis
    < $25/hr
    2 - 9
    New Orleans, Louisiana
  • STAFFVIRTUAL

    Because Talent is Everywhere
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    Ike Stranathan, STAFFVIRTUAL’s CEO, has lived in the Philippines ever since, keeping a watchful eye on our operations. Today, he owns and operates the company with his fiancé Fiona Lideza, who is the COO. With a unique blend of American ownership and Filipino management, STAFFVIRTUAL exists to deliver exce ... read more about STAFFVIRTUAL

    "Efficient and Reliable Support"
    Ned Linnen, EVP & Chief HR Officer at Avis Budget Group at Avis Budget Group, Inc.
    < $25/hr
    250 - 999
    Manila, Philippines
  • Addlium

    Implementing social selling approach for B2B
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    Addlium is a top-rated B2B lead generation company that can help businesses become social selling experts. The company specializes in Content Marketing and Brand Packaging along with lead generation as a complete package for more outreach and higher profits. With 15+ years of experience, it has 98% happy clients.  ... read more about Addlium

    "Addlium team helped us in widening our business network and delivered marketing qualified leads"
    Tetiana Mykhasko, Head of Sales and Marketing at C-Job Nikolayev
    < $25/hr
    10 - 49
    2022
    Kyiv, Ukraine
  • CIENCE

    Sales Conversations Start Here
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    CIENCE is a People-as-a-Service (PaaS). Our tech-enabled team members are accomplished, well-trained, and positive forces of business change for our client companies. Our culture empowers our team to solve problems and quickly drive results for our clients. We work with the best brands, enterprise companies, and startu ... read more about CIENCE

    "Astonishing Lead Gen Service With Marvelous Results in a Short Time"
    Joe Gardenbelle, Marketing Specialist at Hirebook
    NA
    250 - 999
    2015
    Denver, Colorado
  • IdeasUnlimited is a global support services provider with 12 years of experience in delivering 24/7/365 call center services and virtual assistant services. Having worked with over one thousand (1000+) clients in various industries, IdeasUnlimited is perfectly positioned to take care of all your support services, ... read more about IdeasUnlimited

    "Excellent performance from their team"
    Stacey Randall, Marketing Director at EmPrestiza at EmPrestiza
    < $25/hr
    50 - 249
    2010
    Sugar Land, Texas
  • Peoplerr

    Human connections drive success
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    Peoplr helps companies accelerate growth, revenue, and innovation. We believe that it can only happen if you combine speed and convenience of digital interface with the warmth and empathy of people-centric touchpoints. Our Service model has been tested over the last 5 years to support every aspect of sales pipeline ... read more about Peoplerr

    "A Journey of Resilience and Partnership with Peoplr"
    Evgeniy Koshelev, Chief Business Development Officer at Edna
    NA
    10 - 49
    2021
    Haifa, Israel
  • S2M-group is a leading global agency specializing in B2B Lead Generation, Sales Development and Account-Based Marketing (ABM) services specifically tailored for Software and Technology companies.Founded in 2009, S2M has grown to more than 240 experts, running programmes from our regional offices in Europe, Asia-Pacific ... read more about S2M-group

    "ABM Lead Generation in German for the DACH region"
    Luca T, Specialist at Smart Communications
    $25 - $49/hr
    50 - 249
    2009
    Barcelona, Spain
  • LimTC

    Your Vision. Our Solution!
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    We understand that it can be daunting for any small or medium sized business to walk the tight rope between managing costs, training manpower and still achieve the desired results. We know the importance of prompt service or skilled technical support in establishing your business and growing your customer base. Whether ... read more about LimTC

    "Lead Generation, Account Executives and Customer Success agents."
    Mykhailo Bohdan, --Customer success manager at Turnitin
    < $25/hr
    50 - 249
    2017
    Kyiv, Ukraine
  • Aidey

    Aidey is a Business Process Outsourcing company
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    Aidey is a Business Process Outsourcing company, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.Different brands use Aidey’s diverse services which includes: Customer Service, Technical Service, Customer Success and Back ... read more about Aidey

    "Their team is nice, friendly and cheerful. They are joy to deal with."
    Martina Christian, Chief Financial Officer at at Robuzta Techlabs
    NA
    10 - 49
    2017
    Tel Aviv, Israel
  • SupportYourApp

    Revolutionizing the CX Industry
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    SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. It’s also a group of companies, that consists of: SupportYourApp; Label Your Data — a company that provides data l ... read more about SupportYourApp

    "Customer Support for the online shop"
    Olga Supukaryova
    < $25/hr
    1,000 - 9,999
    2010
    Wilmington, Delaware
  • Simply Contact is a top customer support outsourcing company offering multilingual and multichannel customer services globally. Our goal is to simplify customer service for world-class brands by delivering KPI-driven contact centers in 18+ languages. Our customers reduce up to 70% of costs compared to expenses on ... read more about Simply Contact

    "Comprehensive 24/7 customer support"
    Olga Kolomytseva, Marketing Manager at Splad.co
    < $25/hr
    250 - 999
    2015
    Warsaw, Poland
  • Belkins

    Close more deals with ROI-focused lead acquisition
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    Belkins is a B2B lead acquisition agency that specializes in helping businesses generate high-quality leads and close more deals. Belkins has been the award-winning agency for 5 years in a row and has 1,000+ loyal customers with a 95% retention rate in 50+ industries across the globe. The team already booked 300K ap ... read more about Belkins

    "Efficient lead generation and excellent ROI with Belkins"
    Serhii Ivanov, Owner at Komanda
    $100 - $149/hr
    250 - 999
    2017
    Dover, Delaware
  • Triniter

    A reliable outsourcing at $1049/mo/person
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    Triniter is a highly awarded business process outsourcing company. It excels in providing clients with Customer support services and Back office support services and has expanded in the field of Automation and AI as well. It boasts of 1100+ happy clients and offers lucrative prices for its services.  

    "They have been a partner for our outreach campaign for a year now"
    Johnny Pethulus
    NA
    1,000 - 9,999
    2015
    Miami, Florida
  • I started STAT Medical Billing Service when my husband, Joseph Greenberg, DPM let his biller go, about fifteen years ago. I understand what it means to take your livelihood into my hands which is something a regular employee just cannot understand or appreciate the way I do, because I see things from the perspective of ... read more about STAT Medical Billing Service

    "Best ever services in medical billing and coding"
    bilal quryshi, Distribution Branch Manager at Global Pharmaceuticals Pvt Limited at MIGC
    < $25/hr
    2 - 9
    2001
    Seattle, Washington
  • iCareBilling LLC is a private American healthcare information technology company that provides Medical Billing, Practice Management, Revenue Cycle Management, Provider Enrollment, Insurance Credentialing, and HIPAA Compliant Web Design Services to independent healthcare practices, hospitals, and large medical groups th ... read more about iCareBilling

    "Prompt responses, reliable service, accountable and responsible team"
    Sisenia Salinas-Sherman, MSN, APRN-FPA, FNP-BC at
    $25 - $49/hr
    250 - 999
    2020
    Chicago, Illinois
  • RCM Matter

    Medical Billing & Coding Company
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      RCM Matter is a leading company specializing in Medical Revenue Cycle Management. We provide a wide range of services including integrated clinical and revenue cycle solutions, credentialing, medical billing and coding, practice management solutions, coding transcription, and data management. Our audit servic ... read more about RCM Matter

    "RCM Matter is the best medical billing company in Georgia"
    Alexa Goodwin, Nurse Practitioner at Psychiatrics Guru
    $25 - $49/hr
    250 - 999
    2015
    Gainesville, Georgia
  • Upstream BPO

    Exceptional People, Exceptional Service
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    Upstream BPO Sdn. Bhd. is an Award winning Business Process Outsourcing company, with the ability to cater for diverse verticals with intelligent business operations. We specialize in Contact OMNI channel Center services, Telemarketing services, Inside Sales, B2B Lead Generation,  Appointment setting services & ... read more about Upstream BPO

    "They are open to modifications and always seek methods to do better."
    Josh Matthews , Co-founder & CEO at Apkudo
    $25 - $49/hr
    1,000 - 9,999
    2014
    Cyberjaya, Malaysia
  • Central Hubspot

    Your Strategic Partner to Success
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    Central Hubspot is a fast-growing BPO that offers solutions to businesses in the US, Europe, and the Middle East.Our clients are our top priority. That is why we constantly strive to help you achieve the highest efficiency at a minimal cost. This is our value proposition for all our clients. Doesn’t matter whethe ... read more about Central Hubspot

    "They are proactive and solved complex issues prior escalation"
    EzzEldin Al Amin
    < $25/hr
    50 - 249
    2016
    Kyiv, Ukraine
  • Contactopia

    Outsource Service Provider of Call Center Services
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    Contantopia is a leading provider of business process outsourcing services. With a focus on customer relationship management (CRM) and 18 years of experience in call center services, this company is an expert in BPO services. Based in Dubai, it offers phone, WhatsApp, and social media communication services.   ... read more about Contactopia

    "Ensured that all goals are achieved with high quality and in a timely manner."
    Antonis Constantinidis , Regional On Premise & Culture Marketing Manager at Redbull
    NA
    50 - 249
    2004
    Dubai, UAE
  • Super Virtuals

    Streamline and scale your business
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    Super Virtuals helps startups, businesses and non-profits streamline and scale sales, marketing and admin operations with top remote talent.Super Virtuals makes it easy to hire and manage the right talent for your business.We take care of all the necessary arrangements including recruiting, screening, and scheduling in ... read more about Super Virtuals

    "Working with Supervistuals has been very supportive and alleviating for our company's needs."
    ANIL SIKKA, BROKER at Remax Active Realty
    < $25/hr
    2 - 9
    2019
    Louisville, Kentucky
  • Blue Valley Marketing

    Expect More from Your Call Center Partner
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    Since 1991, Blue Valley Marketing has supported businesses operating in B2B, and B2C industries. With six locations staffed with professional full time qualified and trained employees in the US (Midwest), and Belize, we create a partnership with our clients built on trust.  Over the years we have successfu ... read more about Blue Valley Marketing

    "Seamless Inbound Call Center Transformation"
    Carla Vernón, CEO and Board Director at The Honest Company
    $25 - $49/hr
    250 - 999
    1991
    Kansas City, Kansas
  • Vcall Global

    aims to render certainty to something as uncertain
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    Vcall Global is a global  enterprise that offers innovative service solutions to its business affiliates in various segments of the industry. Though the nerve center of our operations lies in the United States, we operate through our business units in different parts of the world. Our eventful journey started ... read more about Vcall Global

    "Top Call Center Outsourcing Company"
    Aiden Carry
    < $25/hr
    2 - 9
    Needham, Massachusetts
  • Bluechip Call Center

    Communication is the foundation of relationships.
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    We are Bluechip Call Center, the most illustrious name amongst the top Call Center service providers.Established in 2004, we have been the front runners in the trade ever since.We believe in a flat world which enables the business on one side of the globe to take advantage from markets and services available on the oth ... read more about Bluechip Call Center

    "Call center outsourcing that has stimulated our business growth"
    Adhira Arya
    $25 - $49/hr
    1,000 - 9,999
    2004
    Seattle, Washington
  • Medwave Billing & Credentialing

    Premier Medical Billing & Credentialing Services
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    Medwave Billing & Credentialing is located in Cranberry Township, Pennsylvania. We are dedicated to providing the best medical billing and credentialing services. Our team of experience professionals do the job right and provide medical practices the peace of mind they deserve.Whether setting up a new ind ... read more about Medwave Billing & Credentialing

    "Excellent and reliable medical billing staff"
    Victor von Heute
    < $25/hr
    2 - 9
    2000
    Cranberry Township, Pennsylvania
  • Medical Billing Wholesalers helps some of the most progressive medical billing companies and leading-edge revenue cycle software providers. MBW supports several US-based Medical Billing and EMR Companies representing hundreds of Medical Providers across specialty. We know what it takes to help you grow your busine ... read more about Medical Billing Wholesalers

    "Great Services by Medical VB"
    Manish Jain, Founder and Managing Partner at CMO Needs
    NA
    2 - 9
    2007
  • Digital Minds BPO Services is one of the Philippines’ leading business process outsourcing companies. Unlike some BPO companies, we offer more than just telemarketing services. Instead, Digital Minds focuses on providing comprehensive solutions to B2B and B2C business owners, partnering directly with our clients ... read more about Digital Minds BPO

    "Reliable Company!"
    Sarah Vosburgh
    < $25/hr
    50 - 249
    2010
    Naga, Philippines
  • iTell

    iTell helps with telephone answering
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    iTell offers a variety of telephone services that facilitates communication and increases availability. Coordinator Online Service handles incoming calls, messages and data without costly investments. Most of our services can be combined to address each individual's needs.

    "I am very pleased"
    Mattias Jansson
    < $25/hr
    50 - 249
    2002
    Sandviken, Sweden
  • Mwanga

    Supporting growing and innovative businesses
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    Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability. We provide a range of services ranging from debt recovery, telemarketing, call center o ... read more about Mwanga

    "Mwanga.ng: Excellent Debt Recovery Service"
    PPC.NG
    NA
    50 - 249
    2019
    Lagos, Nigeria
  • Logica Infotech is one of the leading  BPO and IT Services Provider catering the globe since last 12 years in services like Contact Center Services, Back Office Processing for Healthcare, Insurance and Retail Industry along with end to end IT Support and Maintenance. We have been serving clients across the US & ... read more about Logica Infotech Services Pvt. Ltd.

    "They are having the best team with customer centric approach."
    David Conway, Company Owner at HealthCon,Inc.
    < $25/hr
    50 - 249
    2010
    Kolkata, India
  • Orpiv Technologies has 7 years tremendous experience in the call center and outsourcing industry. We offer aligned inbound, outbound and sales calling facilities to our clients with satisfactory results. With Orpiv, you have the rare opportunity to redefine the process of communicating with your customers. Cutting-edge ... read more about Orpiv Calling

    "Excellent Company"
    sahil_anim7
    $25 - $49/hr
    50 - 249
    2014
    Baramulla, India
  • BBB Accredited Business with an A+ rating. Our Virtual Assistants are trained In-House Professionals who are dedicated to the success of our clients . We provide 24/7 Customer Service, Work Satisfaction Guarantee & deliver on our promise. everytime .Our main goal for this initial call is to give you the inside scoo ... read more about The Assistants Company

    "absolutely amazing , god bless you Alex and his team "
    Ashim Khanna, Managing Director at Sampatti Builders
    $25 - $49/hr
    50 - 249
    2013
    Atlanta, Georgia
  • We don't just assist your sales department. We are a part of your team. Cliqbird is a hi-tech company with a mission to help brands, corporates and startups around the world to attract potential clients. We use the unique methodology to book meetings with the target clients as well as provide the full cycle of sale ... read more about Cliqbird Inc.

    "Cliqbird Inc. has consistently produced results for the campaigns we’ve run"
    Alexander Dolomatov, B2B Marketing Manager at DNA325 - We Develop and Grow IT companies
    $25 - $49/hr
    10 - 49
    Saint Petersburg, Florida
  • Medical Coding is converting a diagnosis or symptoms, procedures, and drugs into codes and Medical billing is billing insurance companies and patients for procedures and office visits. Their work is submitted to insurance companies for payment purposes, data collection, research, billing and quality improvement purpose ... read more about Medesun Health Care Solutions

    "Medesun is the right choice to opt for medical coding"
    Shiva Prasad Beldae, Chief Executive Officer(CEO) at EduRun Group
    $25 - $49/hr
    2 - 9
    Hyderabad, India
  • CALLINNOV

    Call center BPO outsourcing
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    Call center outsourcing based in Morocco, sales, after sales services      

    "Callinnov have run some of our in house tasks like accountings and other process"
    tarik benjelloun, Consultant Associé at FANSIP
    < $25/hr
    50 - 249
    2010
    Mohammedia, Morocco
  • Meta leads

    Lead generation company for businesses
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    Meta leads is a lead generation company based in Bangalore and helps businesses generate high-quality leads using online marketing. We offer a wide range of services to generate qualified sales leads for your business, including: At Meta Leads, we understand lead generation can be time-consuming and costly. We make it ... read more about Meta leads

    "Lead generated were qualitative and we saw good conversion rates"
    Athar Bhatt, Digital Marketing Manager at Jinconnect
    NA
    2 - 9
    2019
    Bengaluru, India
  • Call Masters BPO

    Cost Effective BPO Service Provider
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    Call Master BPO blends customer support outsourcing solutions with intelligent strategic alignment to empower the businesses in saturated market. We are a source of innovation and a result-driven organization. We are pioneering call service provider that enable leading brands to acquire new customers, build customer lo ... read more about Call Masters BPO

    " They help our business to stand out from the crowd by granting outstanding customer care."
    Nouman Azmat, Director at Marsal Group LLC
    < $25/hr
    10 - 49
    2020
    Lahore, Pakistan
  • NewTech IT & RCM Solutions is a trusted provider of innovative technology solutions in Medical Billing and revenue cycle management services. We specialize in helping healthcare organizations optimize their financial performance, streamline operations, and improve patient satisfaction. With our cutting-edge te ... read more about NewTech IT & RCM Solutions

    "Dedication - Support - Experience at Affordable Cost"
    Cholavendhan Selvaraj, IT Admin at Tricare medical
    NA
    2 - 9
    2016
    Nashville, Tennessee
  • At Noidaexim, we provide a wide range of call center outsourcing services to meet the requirements of different types of businesses. Our call center solutions are time-tested and can be utilized by companies for improving their brand’s image.Bridging the gap between businesses and customers, we are offering innov ... read more about Noida Exim Private Limited

    "Excellent"
    Angelina Quilici, Technical Recruiter at at Harvey Nash Group
    NA
    250 - 999
    2000
    Noida, India
  • ecare India Pvt Ltd

    we believe in ‘making your practice perfect’
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    e-care India is one of the leading medical billing companies in India that provides wide range of services to physicians, hospitals and medical billing companies in the United States.  e-care India is one of the leading medical billing companies in India that provides complete medical billing soluti ... read more about ecare India Pvt Ltd

    "Best Medical billing Service"
    shyla valentine, Marketing Specialist at company
    $50 - $99/hr
    1,000 - 9,999
    2000
    Chennai, India
  • GOODLAND INFORMATICS CO.,LTD

    Your reliable IT outsourcing back office
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    Over 18 years of experience in IT outsourcing with over 900 projects for 80 clients from USA, Europe and Australia has proved that Goodland is THE MOST RELIABLE IT OUTSOURCING BACK OFFICE in Vietnam. Our effective services bring you better benefits by competitive pricing, effective production system, flexibility and de ... read more about GOODLAND INFORMATICS CO.,LTD

    "Excellent"
    VU THI HOA
    < $25/hr
    50 - 249
    2002
    Ho Chi Minh City, Vietnam
  • Elite Offshore Resources pvt ltd

    Medical Billing and Collection as low as 2.99%.
    Visit website

    innovative medical billing and revenue cycle management company, helping medical practices since 2003. We can boost practice revenues by 20 percent or more in less than 90 days.Need help with claim submission, payment processing, payer follow-up, patient billing, telehealth, and RPM? We have you covered.With almost two ... read more about Elite Offshore Resources pvt ltd

    "Best"
    Ankit Maheshwari
    NA
    250 - 999
    2003
    Jaipur, India
  • Ecomva’s Virtual assistant services help businesses in several ways as they have skills, time, and resources. Remote work is becoming highly popular and giving new opportunities to businesses. They allow scaling businesses rapidly and making more money.No restrictions on working hours as they are active every tim ... read more about EcomVa

    "Very Satisfied with Ecommerce Virtual Assiatant Services, Amazon Store Management"
    Grace Miller, Director at MILLER WINDOW FASHIONS INC
    < $25/hr
    50 - 249
    2017
    Fremont, California
  • CallTree BPO

    Plant the Seed, Spread your Roots, Grow Remotely.
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    CallTree BPO is an ISO certified call center with it's headquarters located in Tijuana, Mexico. CallTree's journey invokes a purpose with duality. On one end, we want to streamline the nearshoring process for US based companies/entrepreneurs and beyond by creating a highly efficient and effective easy to use pl ... read more about CallTree BPO

    "CallTree made nearshoring simple since it was my first time going the BPO route. "
    Sina Rezvani
    < $25/hr
    50 - 249
    2020
    Tijuana, Mexico

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Frequently Asked Questions

What is BPO? How do business process outsourcing companies work?

BPO or business process outsourcing is a method of subcontracting core business operations to an external service provider. Businesses opt for BPO either for back-office operations or for front-office operations based on the processes they can outsource. BPO companies are third-party vendors that are responsible for the management of the outsourced business processes by hiring and training the staff and meeting the targets while ensuring business operational efficiency.

How are BPO services different from call center services?

BPO services are completely different from call center services. Typically, call centers are centralized systems designed to handle superior customer support via phone calls or chatbots, where the contact agent takes all types of user queries, tries to resolve issues, provides product-related support, and enables new sales opportunities. Whereas BPO or business process outsourcing services vendors handle core business functions such as payroll, HR, accounting, and IT services, delivering value and high operational efficiency.

What types of services do BPO companies offer?

BPO companies offer different types of services including general assistant, admin assistant, back-office support, front-office, industry-focused support, document management, social media marketing, website maintenance, sales and marketing development support, lead generation support, payroll, HR, accounts, healthcare, IT helpdesk, knowledge process, legal, research process, and much more. Such support services help businesses in reducing complexities and improving flexibility and efficiency. Top Business Process Outsourcing companies have also started offering AI-based support services and Blockchain-based services for network management, initial coin offering (ICO) support, crypto wallet management, etc.

What are the advantages of hiring a BPO company?

A few key advantages of hiring a BPO company are that you save time, cost, and resources in operating certain core business functions yet maintain efficiency. Outsourcing your specific business processes also fastens the activities and delivers measurable results. Outsourcing activities also help reduce the burden on the existing employees and help in focussing on the primary tasks. Most BPO companies provide services in several time zones, resulting in smooth 24/7 functioning.

What are the different types of BPO services?

Mainly, there are three types of BPO (Business Process Outsourcing) services: Nearshore Outsourcing, Offshore Outsourcing, and Onshore Outsourcing. In Nearshore Outsourcing, the company outsources its work to neighboring countries due to advantages like cultural alignment, reduced cost, less rigid regulatory laws, and similar time zones. In Offshore Outsourcing, the work is allocated to far-off foreign countries because of reasons like cheaper labor costs, skilled workforce, and flexible business policies. In Onshore outsourcing (domestic outsourcing), the work is outsourced in the same country but to different provinces or states. The main reasons for onshore offshoring are to access a larger pool of talent, easy communication, protecting IP ( intellectual property), and low operational costs.

The following are the most commonly outsourced BPO services:

  • Back Office Services :
    Back Office Services handle non-customer-facing tasks such as data entry, content moderation, eCommerce tagging, etc. It is an essential service for any organization. It is advantageous to outsource back-office services since the service provider can consistently provide the necessary maintenance and supervision for data. They offer tailored solutions to meet your unique needs and can also adjust their solutions to ensure optimal outcomes.
     
  • Call Center Services :
    The need for businesses to offer excellent customer service has led to the establishing of multi-channel contact centers. However, managing multiple customer communication channels in-house can be quite expensive. Many companies choose to outsource their call center services to offshore partners instead of investing in their in-house facilities, equipment, and technology. By doing this, the service provider can assemble a team of experts to manage various client needs, increasing customer satisfaction. Moreover, these call center agents are trained to handle high-volume periods, both inbound and outbound.
     
  • Chat Services :
    With most businesses moving their operations online, it has become essential for organizations to have a live chat customer support system in place. However, managing an in-house chat operator can prove to be an expensive and tiresome affair. To tackle the vast chat requests, businesses can outsource their chat services to dedicated and experienced chat operators. Live chat solutions eliminate the wait time, enabling customers to connect directly with representatives and resolve their queries efficiently. This, in turn, will encourage clients to do more business with the firm.
     
  • Lead Generation :
    Lead generation plays a crucial role in sales and marketing. When a company partners with a reliable and skilled lead generation firm, their sales team can focus on closing deals instead of wasting time chasing unproductive leads. Moreover, the sales team can work more efficiently with qualified prospects, allowing them to save valuable time. Outsourcing lead generation to experts in sales can help expand the company's sales reach into new verticals.
     
  • Medical Billing :
    Medical billing can be a challenging task for many medical practitioners and hospitals who do not have access to a skilled workforce to perform billing tasks accurately. Outsourcing medical billing services not only saves time and money but also allows doctors to focus on providing quality patient care. Pharmaceutical billing companies employ experienced staff with the expertise to handle vast amounts of billing procedures and prevent errors. These service providers also ensure compliance with internal and external audits, ensuring all policies are followed.
     
  • Payment Processing :
    Maintaining an in-house payment processing system can be a costly and time-consuming affair. Upgrading payment processing technology can help businesses make informed financial decisions. By outsourcing payment processing services to a trusted firm, businesses can increase security measures with specific protocols to protect financial information from fraud, such as cyber theft.
     
  • Technical Support :
    Many businesses choose to outsource their technical support needs, including web hosting, cloud-managed services, server management, and infrastructure services. This helps to reduce the costs associated with hiring and training IT staff for support operations. Additionally, organizations can benefit from access to cutting-edge technology and experienced technicians the service partner employs.

How do I choose the right BPO company for my business?

To choose the right BPO company for your business, you must consider the following factors;

  • Assess and summarize your in-depth business needs, including goals, functions, quality requirements, data security, timelines, time zones, budget, limitations, etc.
  • Research on the latest market trends and business process outsourcing companies.
  • Assess your location preferences for BPO service providers to ensure time-zone compatibility for better communication.
  • Leverage renowned listing platforms like GoodFirms to get the list of the top BPO companies; filter the list for relevant parameters, including location, services, industry, company size, reviews, and pricing.
  • Contact the shortlisted BPO firms to evaluate their experience, expertise, and communication skills.
  • Negotiate your other requirements, terms, and conditions.

Finally, compare the top business process outsourcing companies for their skills, experience, client testimonials, ratings, time-zone compatibility, and pricing to choose and hire the best BPO company for your business.

What are the risks associated with BPO, and how can they be mitigated?

There are many risks associated with BPO, including wrong supplier selection, inappropriate knowledge transfer, vague task description, lack of experience with the BPO company, hidden costs, loss of control over the process, and data security breaches. To mitigate these risks. You must follow certain practices such as:

  • Shortlist the right service provider from reliable sources.
  • Discuss with the BPO company about the data management and security measures. 
  • Go through the service contract and confirm any hidden costs.
  • The contractual agreement must have all the clauses that are necessary for transparent business.
  • Opting for secure data transfer measures to ensure data integrity.

Are BPO services only suitable for large-scale businesses or corporations?

BPO services are not only suitable for large-scale enterprises or corporations, but it is also beneficial for startups, small and medium businesses. Business process outsourcing services can bring a gamut of benefits to all sizes of businesses by freeing up internal resources, saving time, enabling access to skilled talent, reducing operational costs, and so on. However, it is recommended to analyze various factors like budget, goals, legal compliance, and business risks before outsourcing the services to a reliable BPO company.

How does the BPO service provider company ensure data security and confidentiality?

Reputed business process outsourcing service providers safeguard their client’s sensitive and confidential data by following strict security protocols. Most BPO services companies take the measures by investing in the right security infrastructures, hardware security, software security, and backups to protect the data from outages and data breaches.

How much do I have to pay a BPO company for their services?

The cost to hire a BPO company varies depending upon the type of services opted for and the load of business functions involved. Also, the charges can be per hour basis, per user basis, per project basis billed monthly or annually. Typically, the charges for general customer support outsourcing could be around $15-$25 per hour, lead generation outsourcing costs around $20-$60 per lead, market research outsourcing costs around $5,000-$20,000 per project, etc. A detailed conversation with the BPO company will help you understand the overall costs of outsourcing services.

How does GoodFirms provide a comprehensive list of BPO service companies?

GoodFirms is a widely recognized B2B listing, review, and ranking platform that showcases software and service companies in various categories worldwide. The platform follows a systematic evaluation process to identify, list, and rank the service providers and provide a comprehensive list of BPO service companies for businesses to make informed decisions on numerous parameters, including:

  • Services they offer
  • Experience of the BPO service companies and their project portfolios
  • Quality of services
  • Pricing
  • Authentic user reviews

To hire the right BPO service providers for your business, you can refer to the GoodFirms list of the best BPO companies. Filter the list based on location, industry, services, company size, pricing, reviews, and ratings to shortlist the perfect business process outsourcing company for your next project.

Who are the best-rated BPO Companies on GoodFirms?

The best-rated BOP companies on GoodFirms, based on verified client reviews and ratings, include:

  • Addlium - (5/5 Ratings, 31 Reviews)
  • Belkins - (5/5 Ratings, 22 Reviews)
  • SalesNash (4.9/5 Ratings, 14 Reviews)
  • CIENCE - (4.8/5 Ratings, 23 Reviews)
  • Peoplerr (4.5/5 Ratings, 6 Reviews)

Which BPO companies have the lowest hourly rates?

Goodfirms has listed 5200+ BPO Companies based on reviews & ratings. Here are some outsourced BPO Companies:

  • BIG OUTSOURCE - (5/5 Ratings, 8 Reviews) - < $25/hr
  • HelpLama - (5/5 Ratings, 18 Reviews) - < $25/hr
  • Blue Valley Marketing - (5/5 Ratings, 12 Reviews) - $25 - $49/hr
  • LimTC - (4.9/5 Ratings, 10 Reviews) - < $25/hr
  • Wing Assistant - (4.9/5 Ratings, 9 Reviews) - < $25/hr

Is outsourcing BPO safe and secure?

GoodFirms understands the importance of data security and provides valuable tools to help you choose reliable BPO partners. Our platform features reviews, ratings and detailed profiles of BPO providers enabling you to compare offerings and select those with strong security practices. Additionally, GoodFirms offers resources and guides on BPO selection and risk management to empower you to make informed decisions.

What are the differences between onshore, nearshore and offshore BPO services?

Choosing the right BPO (Business Process Outsourcing) partner involves several factors, and location plays a crucial role. When it comes to location, you have three main options: onshore, nearshore and offshore. Each offers unique advantages and disadvantages so understanding the differences is key to making the best decision for your business.

  Differences          Onshore BPO         Nearshore BPO        Offshore BPO
  LocationSame country as your business.Neighboring countries or regions with similar time zones.Distant country with significant cost advantages
  AdvantagesSimilarities in time zone, language and culture, stricter data security regulations and easier access and controlCost savings compared to onshore, similar time zones and cultural proximity and potentially lower travel costs.Significant cost savings and Access to a wider talent pool.
 DisadvantagesHigher costs and limited talent pool.Potential cultural and language differences and Data security regulations might be less stringent than onshore.Large time zone differences, Cultural and language barriers and Data security concerns.

What are some of the best BPO companies for small businesses?

The Best BPO companies for small business on GoodFirms, based on verified client reviews and ratings, include:

  • Outsource Bigdata - (5/5 Ratings, 19 Reviews)
  • IdeasUnlimited - (5/5 Ratings, 14 Reviews)
  • Uniquesdata - (5/5 Ratings, 8 Reviews)
  • Triniter - (5/5 Ratings, 6 Reviews)
  • Central Hubspot - (5/5 Ratings, 5 Reviews)
  • Helpware - (4.9/5 Ratings, 11 Reviews)

Who are the best-rated BPO Companies on GoodFirms?

The best-rated BPO companies on GoodFirms, based on verified client reviews and ratings, include:

Which BPO companies have the lowest hourly rates?

Goodfirms has listed 5200+ BPO Companies based on reviews & ratings. Here are some outsourced BPO Companies:

What are some of the best BPO companies for small businesses?

The Best BPO companies for small business on GoodFirms, based on verified client reviews and ratings, include: