About Bot Services
Bots or chatbots are robots that are used to interact with human beings on various platforms. Bot services include services that are provided to develop and deploy chatbots. Bot services are divided into bot framework services and bot platform services. To calculate the market revenue, we have considered the revenues generated from bot framework services, which are used to develop bots, and bot platform services, which are used to deploy bots.
Technavio’s analysts forecast the global bot services market to grow at a CAGR of 28.49% during the period 2018-2022.
Covered in this report
The report covers the present scenario and the growth prospects of the global bot services market for 2018-2022. To calculate the market size, the report considers the revenue generated from the bot services.
The market is divided into the following segments based on geography:
• Americas
• APAC
• EMEA
Technavio's report, Global Bot Services Market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
Key vendors
• Amazon.com
• IBM
• Microsoft
• Oracle
Market driver
• cost benefits of bots services
• For a full, detailed list, view our report
Market challenge
• Data privacy and security risks
• For a full, detailed list, view our report
Market trend
• The advent of cloud bot-as-a-service
• For a full, detailed list, view our report
Key questions answered in this report
• What will the market size be in 2022 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.
Table of Contents
PART 01: EXECUTIVE SUMMARY
PART 02: SCOPE OF THE REPORT
PART 03: RESEARCH METHODOLOGY
PART 04: MARKET LANDSCAPE
• Market ecosystem
• Market characteristics
• Market segmentation analysis
PART 05: MARKET SIZING
• Market outline
• Market definition
• Market sizing 2017
• Market size and forecast 2017-2022
PART 06: FIVE FORCES ANALYSIS
• Bargaining power of buyers
• Bargaining power of suppliers
• Threat of new entrants
• Threat of substitutes
• Threat of rivalry
• Market condition
PART 07: MARKET SEGMENTATION BY SERVICES
• Segmentation by services
• Comparison by services
• Framework – Market size and forecast 2017-2022
• Platform – Market size and forecast 2017-2022
• Market opportunity by services
PART 08: MARKET SEGMENTATION BY DEPLOYMENT CHANNEL
• Segmentation by deployment channel
• Comparison by deployment channel
• Social media – Market size and forecast 2017-2022
• Website – Market size and forecast 2017-2022
• Mobile application – Market size and forecast 2017-2022
• Contact center – Market size and forecast 2017-2022
• Market opportunity by deployment channel
PART 09: CUSTOMER LANDSCAPE
PART 10: MARKET SEGMENTATION BY END-USER
• Segmentation by end-user
• Comparison by end-user
• BFSI – Market size and forecast 2017-2022
• Retail – Market size and forecast 2017-2022
• Healthcare – Market size and forecast 2017-2022
• Media – Market size and forecast 2017-2022
• Others – Market size and forecast 2017-2022
• Market opportunity by end-user
PART 11: REGIONAL LANDSCAPE
• Geographical segmentation
• Regional comparison
• Americas – Market size and forecast 2017-2022
• EMEA – Market size and forecast 2017-2022
• APAC – Market size and forecast 2017-2022
• Market opportunity
PART 12: DECISION FRAMEWORK
PART 13: DRIVERS AND CHALLENGES
• Market drivers
• Market challenges
PART 14: MARKET TRENDS
• Industry-specific bots
• Cloud bot-as-a-service
• Emergence of AI and machine learning
PART 15: VENDOR LANDSCAPE
• Overview
• Landscape disruption
• Competitive scenario
• PART 16: VENDOR ANALYSIS
• Vendors covered
• Vendor classification
• Market positioning of vendors
• IBM
• Microsoft
• Oracle
• Amazon.com
PART 17: APPENDIX
• List of abbreviations
List of Exhibits
Exhibit 01: Parent market
Exhibit 02: Global IT services market
Exhibit 03: Market characteristics
Exhibit 04: Market segments
Exhibit 05: Market definition - Inclusions and exclusions checklist
Exhibit 06: Market size 2017
Exhibit 07: Validation techniques employed for market sizing 2017
Exhibit 08: Global bot services market – Market size and forecast 2017-2022 ($ mn)
Exhibit 09: Global bot services market – Year-over-year growth 2018-2022 (%)
Exhibit 10: Five forces analysis 2017
Exhibit 11: Five forces analysis 2022
Exhibit 12: Bargaining power of buyers
Exhibit 13: Bargaining power of suppliers
Exhibit 14: Threat of new entrants
Exhibit 15: Threat of substitutes
Exhibit 16: Threat of rivalry
Exhibit 17: Market condition - Five forces 2017
Exhibit 18: Market condition - Five forces 2022
Exhibit 19: Global bot services market by services – Market share 2017-2022 (%)
Exhibit 20: Comparison by services
Exhibit 21: Framework – Market size and forecast 2017-2022 ($ mn)
Exhibit 22: Framework – Year-over-year growth 2018-2022 (%)
Exhibit 23: Platform – Market size and forecast 2017-2022 ($ mn)
Exhibit 24: Platform – Year-over-year growth 2018-2022 (%)
Exhibit 25: Market opportunity by services
Exhibit 26: Global bot services market by deployment channel – Market share 2017-2022 (%)
Exhibit 27: Comparison by deployment channel
Exhibit 28: Social media – Market size and forecast 2017-2022 ($ mn)
Exhibit 29: Social media – Year-over-year growth 2018-2022 (%)
Exhibit 30: Website – Market size and forecast 2017-2022 ($ mn)
Exhibit 31: Website – Year-over-year growth 2018-2022 (%)
Exhibit 32: Mobile application – Market size and forecast 2017-2022 ($ mn)
Exhibit 33: Mobile application – Year-over-year growth 2018-2022 (%)
Exhibit 34: Contact center – Market size and forecast 2017-2022 ($ mn)
Exhibit 35: Contact centers – Year-over-year growth 2018-2022 (%)
Exhibit 36: Market opportunity by deployment channel
Exhibit 37: Customer landscape
Exhibit 38: Global bot services market by end-user – Market share 2017-2022 (%)
Exhibit 39: Comparison by end-user
Exhibit 40: BFSI – Market size and forecast 2017-2022 ($ mn)
Exhibit 41: BFSI – Year-over-year growth 2018-2022 (%)
Exhibit 42: Retail – Market size and forecast 2017-2022 ($ mn)
Exhibit 43: Retail – Year-over-year growth 2018-2022 (%)
Exhibit 44: Healthcare – Market size and forecast 2017-2022 ($ mn)
Exhibit 45: Healthcare – Year-over-year growth 2018-2022 (%)
Exhibit 46: Media – Market size and forecast 2017-2022 ($ mn)
Exhibit 47: Media – Year-over-year growth 2018-2022 (%)
Exhibit 48: Others – Market size and forecast 2017-2022 ($ mn)
Exhibit 49: Others – Year-over-year growth 2018-2022 (%)
Exhibit 50: Market opportunity by end-user
Exhibit 51: Global bot services market – Market share by geography 2017-2022 (%)
Exhibit 52: Regional comparison
Exhibit 53: Americas – Market size and forecast 2017-2022 ($ mn)
Exhibit 54: Americas – Year-over-year growth 2018-2022 (%)
Exhibit 55: Top 3 countries in the Americas
Exhibit 56: EMEA – Market size and forecast 2017-2022 ($ mn)
Exhibit 57: EMEA – Year-over-year growth 2018-2022 (%)
Exhibit 58: Top 3 countries in EMEA
Exhibit 59: APAC – Market size and forecast 2017-2022 ($ mn)
Exhibit 60: APAC – Year-over-year growth 2018-2022 (%)
Exhibit 61: Top 3 countries in APAC
Exhibit 62: Market opportunity
Exhibit 63: Vendor landscape
Exhibit 64: Landscape disruption
Exhibit 65: Vendors covered
Exhibit 66: Vendor classification
Exhibit 67: Market positioning of vendors
Exhibit 68: IBM overview
Exhibit 69: IBM – Business segments
Exhibit 70: IBM – Organizational developments
Exhibit 71: IBM – Geographic focus
Exhibit 72: IBM – Key offerings
Exhibit 73: IBM - Key customers
Exhibit 74: Microsoft overview
Exhibit 75: Microsoft – Business segments
Exhibit 76: Microsoft – Organizational developments
Exhibit 77: Microsoft – Geographic focus
Exhibit 78: Microsoft – Key offerings
Exhibit 79: Microsoft – Key customers
Exhibit 80: Vendor overview
Exhibit 81: Oracle – Business segments
Exhibit 82: Oracle – Organizational developments
Exhibit 83: Oracle – Geographic focus
Exhibit 84: Oracle – Segment focus
Exhibit 85: Oracle – Key offerings
Exhibit 86: Oracle – Key customers
Exhibit 87: Vendor overview
Exhibit 88: Amazon.com – Business segments
Exhibit 89: Amazon.com – Organizational developments
Exhibit 90: Amazon.com – Geographic focus
Exhibit 91: Amazon.com – Key customers
