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Computer Aided Dispatch Market by Component (Solutions and Services), Application Area (Call Management, Dispatch Unit Management, Reporting and Analysis), Deployment Type, Organization Size, Vertical, and Region - Global forecast to 2022

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Date: 28-Aug-2017
No. of pages: 125
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Rise in criminal activities and natural disasters, national public safety initiatives and updated polices and regulations, and advent of connected devices are driving the Computer Aided Dispatch (CAD) market.

The CAD market size is expected to grow from USD 1.12 billion in 2017 to USD 1.95 billion by 2022, at an estimated Compound Annual Growth Rate (CAGR) of 11.8% during the forecast period. This market is driven by factors, such as rise in criminal activities and natural disasters, and advent of connected devices. On the other hand, lack of knowledge about implementation of CAD solutions is one of the restraints for the CAD market.

Call management application area is expected to hold the major market size during the forecast period.

Dispatch center callers are usually citizens or agencies requesting dispatch services or notifying activities. Alarm systems, E911 systems, direct calls, CAD-to-CAD interfaces, and web-based systems are the different means of call origination for dispatch centers. The calls received in dispatch centers fetch sufficient and accurate information about the callers, and they are updated in the CAD system. The respondent to the calls can then schedule activities for dispatch. The calls are managed and the callers’ details are updated by the officials on the site. Thereafter, the resources are updated with the proper course of action for the units to be dispatched. All voice and text communications between agencies and dispatch centers are managed by the call management software. The sequence of calls and the information flow are managed by the call management software, which helps dispatchers communicate with various on-field units.

Healthcare and life sciences verticalis expected to grow at the highest CAGR during the forecast period.

The healthcare and life sciences vertical requires CAD systems to manage the operations of emergency medical services. This vertical has to deal with life-saving issues that have minimum scope for error. CAD systems help in monitoring the resources and vehicles. They also help manage the availability of units to be dispatched and alert dispatch teams for rescue operations. Timely routing of vehicles to hospitals is very crucial for public safety departments.

Asia Pacific (APAC) is expected to witness a high growth potential during the forecast period.

The APAC region is expected to gain a major traction in the CAD market during the forecast period, due to an increase in the demand for enhanced command and control centers. The involvement of government is crucial for investments in the market. The CAD market is experiencing technical advancements with Geographic Information System (GIS) and Closed-Circuit Television (CCTV) integration. The focus on smart cities and better transportation systems has increased the usage of CAD systems, which assist in public safety and ensure timely dispatch of units to various sectors. Among the APAC countries, India, Hong Kong, Malaysia, Singapore, China, Vietnam, and Australia are good prospects for the CAD market.

In the process of determining and verifying the market size for several segments and sub segments gathered through secondary research, extensive primary interviews were conducted with the key people. The break-up of profiles of primary participants is given below as:


  • By company type: Tier 1 – 35%, Tier 2 – 45%, and Tier 3 – 20%

  • By designation: C-level – 35%, Director level – 25%, and Others – 40%

  • By region: North America – 45%, Europe – 20%, APAC – 29%, Latin America – 3%, and MEA–3%


The CAD ecosystem comprises major vendors, such asIMPACT (US), Avtec Inc. (US), Caliber Public Safety (US), Zetron, Inc. (US), TriTech Software Systems (US), Superion (US), Hexagon Safety & Infrastructure (US), Spillman Technologies, Inc. (US), Priority Dispatch Corp. (US), Tyler Technologies, Inc. (US), Southern Software, Inc. (US), CODY Systems (US), Trauma soft (US), DoubleMap (US), NowForce (Israel), and FDM Software (Aptean) (Canada).

Research Coverage

The report includes in-depth competitive analysis of these key players in the CAD market, with their company profiles, recent developments, and key market strategies. The research report segments the CAD market by component (solutions and services), application area, deployment type, organization size, vertical, and region.

Reasons to Buy the Report

The CAD market has been segmented on the basis of components (solutions and services), application areas, deployment types, organization sizes, verticals, and regions. The report will help the market leaders/new entrants in this market in the following ways:


  • The report segments the CAD market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the sub segments. The market numbers are further split across various industries and regions.

  • The report helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.

  • This report will help stakeholders in better understanding the competitors and gaining more insights to better position their businesses. There is a separate section on competitive landscape, including competitor ecosystem, and mergers and acquisitions. Besides, there are company profiles of 12 players offering services in this market. In this section, market internals have been provided that can put them ahead of the competitors.

Computer Aided Dispatch Market by Component (Solutions and Services), Application Area (Call Management, Dispatch Unit Management, Reporting and Analysis), Deployment Type, Organization Size, Vertical, and Region - Global forecast to 2022

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Currency
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakdown of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Microquadrant Research Methodology
2.3.1 Vendor Inclusion Criteria
2.4 Research Assumptions and Limitations
2.4.1 Limitations

3 Executive Summary

4 Premium Insights
4.1 Attractive Market Opportunities in the Computer Aided Dispatch Market
4.2 Computer Aided Dispatch Market, By Vertical and Region
4.3 Computer Aided Dispatch Market, By Deployment Type
4.4 Computer Aided Dispatch Market, By Component
4.5 Computer Aided Dispatch Market, By Organization Size
4.6 Lifecycle Analysis, By Region, 2017

5 Market Overview and Industry Trends
5.1 Introduction
5.2 Innovation Spotlight
5.3 Market Dynamics
5.3.1 Drivers
5.3.1.1 National Public Safety Initiatives, and Modernized Policies and Regulations
5.3.1.2 Advent of Connected Devices
5.3.2 Restraints
5.3.2.1 Budget Constraints and Evolving Equipment Cycle
5.3.3 Opportunities
5.3.3.1 Rise in Demand for Surveillance and Authentication Systems
5.3.3.2 Technological Advancements in Communications Infrastructure for Public Safety
5.3.4 Challenges
5.3.4.1 Implementing Comprehensive Public Safety Solution
5.3.4.2 Unavailability of Skilled Workforce for Public Safety
5.3.4.3 Lack of Knowledge About Implementation of Cad Solutions

6 Computer Aided Dispatch Market Analysis, By Component
6.1 Introduction
6.2 Solutions
6.2.1 Solution Modules
6.2.1.1 Primary Interface With Ncic and Rms
6.2.1.2 Mobile Data Terminal and Mobile Mapping
6.2.1.3 Automatic Vehicle Location and Gis Interface
6.2.1.4 Public Awareness Message
6.3 Services
6.3.1 Implementation
6.3.2 Training and Education
6.3.3 Support and Maintenance

7 Computer Aided Dispatch Market Analysis, By Application Area
7.1 Introduction
7.2 Call Management
7.3 Dispatch Unit Management
7.4 Reporting and Analysis
7.5 Others

8 Computer Aided Dispatch Market Analysis, By Deployment Type
8.1 Introduction
8.2 On-Premises
8.3 Cloud

9 Computer Aided Dispatch Market Analysis, By Organization Size
9.1 Introduction
9.2 Large Enterprises
9.3 Small and Medium-Sized Enterprises

10 Computer Aided Dispatch Market Analysis, By Vertical
10.1 Introduction
10.2 Government
10.3 Transportation
10.4 Utilities
10.5 Healthcare and Life Sciences

11 Geographic Analysis
11.1 Introduction
11.2 North America
11.2.1 United States
11.2.2 Canada
11.3 Europe
11.3.1 UK
11.4 Asia Pacific
11.4.1 Australia
11.5 Middle East and Africa
11.5.1 Kingdom of Saudi Arabia
11.6 Latin America
11.6.1 Brazil

12 Competitive Landscape
12.1 Microquadrant Overview
12.1.1 Visionary Leaders
12.1.2 Innovators
12.1.3 Dynamic Differentiators
12.1.4 Emerging Companies
12.2 Competitive Benchmarking
12.2.1 Strength of Product Portfolio in the Computer Aided Dispatch Market(25 Players)
12.2.2 Business Strategy Excellence Adopted in the Computer Aided Dispatch Market (25 Players)

13 Company Profiles
(Business Overview, Strength of Product Portfolio, Business Strategy Excellence & Recent Developments)*
13.1 Impact
13.2 Avtec Inc.
13.3 Caliber Public Safety
13.4 Zetron, Inc.
13.5 Tritech Software Systems
13.6 Superion
13.7 Hexagon Safety & Infrastructure
13.8 Spillman Technologies, Inc.
13.9 Priority Dispatch Corp.
13.10 Tyler Technologies, Inc.
13.11 Southern Software, Inc.
13.12 Cody Systems
*Details on Business Overview, Strength of Product Portfolio, Business Strategy Excellence & Recent Developments, Might Not Be Captured in Case of Unlisted Companies.
13.13 Key Innovators
13.13.1 Traumasoft
13.13.1.1 Overview
13.13.1.2 MnM View
13.13.2 Doublemap
13.13.2.1 Overview
13.13.2.2 MnM View
13.13.3 Nowforce
13.13.3.1 Overview
13.13.3.2 MnM View
13.13.4 Fdm Software
13.13.4.1 Overview
13.13.4.2 MnM View

14 Appendix
14.1 Key Industry Insights
14.2 Discussion Guide
14.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
14.4 Introducing RT: Real-Time Market Intelligence
14.5 Available Customization
14.6 Related Reports
14.7 Author Details

List of Tables

Table 1 United States Dollar Exchange Rate, 2014–2016
Table 2 Evaluation Criteria
Table 3 Computer Aided Dispatch Market Size, By Component, 2015–2022 (USD Million)
Table 4 Solutions: Computer Aided Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 5 Services: Computer Aided Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 6 Computer Aided Dispatch Market Size, By Service, 2015–2022 (USD Million)
Table 7 Implementation: Computer Aided Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 8 Training and Education: Computer Aided Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 9 Support and Maintenance: Computer Aided Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 10 Computer Aided Dispatch Market Size, By Application Area, 2015–2022 (USD Million)
Table 11 Call Management: Computer Aided Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 12 Dispatch Unit Management: Computer Aided Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 13 Reporting and Analysis: Computer Aided Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 14 Others: Computer Aided Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 15 Computer Aided Dispatch Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 16 On-Premises: Computer Aided Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 17 Cloud: Computer Aided Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 18 Computer Aided Dispatch Market Size, By Organization Size, 2015–2022 (USD Million)
Table 19 Large Enterprises: Computer Aided Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 20 Small and Medium-Sized Enterprises: Computer Aided Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 21 Computer Aided Dispatch Market Size, By Vertical, 2015–2022 (USD Million)
Table 22 Government: Computer Aided Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 23 Transportation: Computer Aided Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 24 Utilities: Computer Aided Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 25 Healthcare and Life Sciences: Computer Aided Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 26 Computer Aided Dispatch Market Size, By Region, 2015–2022 (USD Million)
Table 27 North America: Computer Aided Dispatch Market Size, By Component, 2015–2022 (USD Million)
Table 28 North America: Computer Aided Dispatch Market Size, By Country, 2015–2022 (USD Million)
Table 29 North America: Computer Aided Dispatch Market Size, By Application Area, 2015–2022 (USD Million)
Table 30 North America: Computer Aided Dispatch Market Size, By Service, 2015–2022 (USD Million)
Table 31 North America: Computer Aided Dispatch Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 32 North America: Computer Aided Dispatch Market Size, By Organization Size, 2015–2022 (USD Million)
Table 33 North America: Computer Aided Dispatch Market Size, By Vertical, 2015–2022 (USD Million)
Table 34 Europe: Computer Aided Dispatch Market Size, By Component, 2015–2022 (USD Million)
Table 35 Europe: Computer Aided Dispatch Market Size, By Country, 2015–2022 (USD Million)
Table 36 Europe: Computer Aided Dispatch Market Size, By Application Area, 2015–2022 (USD Million)
Table 37 Europe: Computer Aided Dispatch Market Size, By Service, 2015–2022 (USD Million)
Table 38 Europe: Computer Aided Dispatch Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 39 Europe: Computer Aided Dispatch Market Size, By Organization Size, 2015–2022 (USD Million)
Table 40 Europe: Computer Aided Dispatch Market Size, By Vertical, 2015–2022 (USD Million)
Table 41 Asia Pacific: Computer Aided Dispatch Market Size, By Component, 2015–2022 (USD Million)
Table 42 Asia Pacific: Computer Aided Dispatch Market Size, By Country, 2015–2022 (USD Million)
Table 43 Asia Pacific: Computer Aided Dispatch Market Size, By Application Area, 2015–2022 (USD Million)
Table 44 Asia Pacific: Computer Aided Dispatch Market Size, By Service, 2015–2022 (USD Million)
Table 45 Asia Pacific: Computer Aided Dispatch Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 46 Asia Pacific: Computer Aided Dispatch Market Size, By Organization Size, 2015–2022 (USD Million)
Table 47 Asia Pacific: Computer Aided Dispatch Market Size, By Vertical, 2015–2022 (USD Million)
Table 48 Middle East and Africa: Computer Aided Dispatch Market Size, By Component, 2015–2022 (USD Million)
Table 49 Middle East and Africa: Computer Aided Dispatch Market Size, By Country, 2015–2022 (USD Million)
Table 50 Middle East and Africa: Computer Aided Dispatch Market Size, By Application Area, 2015–2022 (USD Million)
Table 51 Middle East and Africa: Computer Aided Dispatch Market Size, By Service, 2015–2022 (USD Million)
Table 52 Middle East and Africa: Computer Aided Dispatch Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 53 Middle East and Africa: Computer Aided Dispatch Market Size, By Organization Size, 2015–2022 (USD Million)
Table 54 Middle East and Africa: Computer Aided Dispatch Market Size, By Vertical, 2015–2022 (USD Million)
Table 55 Latin America: Computer Aided Dispatch Market Size, By Component, 2015–2022 (USD Million)
Table 56 Latin America: Computer Aided Dispatch Market Size, By Country, 2015–2022 (USD Million)
Table 57 Latin America: Computer Aided Dispatch Market Size, By Application Area, 2015–2022 (USD Million)
Table 58 Latin America: Computer Aided Dispatch Market Size, By Service, 2015–2022 (USD Million)
Table 59 Latin America: Computer Aided Dispatch Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 60 Latin America: Computer Aided Dispatch Market Size, By Organization Size, 2015–2022 (USD Million)
Table 61 Latin America: Computer Aided Dispatch Market Size, By Vertical, 2015–2022 (USD Million)

List of Figures

Figure 1 Computer Aided Dispatch Market: Market Segmentation
Figure 2 Regional Scope
Figure 3 Computer Aided Dispatch Market: Research Design
Figure 4 Data Triangulation
Figure 5 Market Size Estimation Methodology: Bottom-Up Approach
Figure 6 Market Size Estimation Methodology: Top-Down Approach
Figure 7 Computer Aided Dispatch Market: Assumptions
Figure 8 Top 3 Segments for the Computer Aided Dispatch Market in 2017
Figure 9 North America is Estimated to Hold the Largest Market Share in 2017
Figure 10 Dispatch Unit Management, and Reporting and Analysis for Computer Aided Dispatch are Expected to Act as Attractive Market Opportunities During the Forecast Period
Figure 11 Government Vertical and North America are Estimated to Hold the Largest Market Shares in 2017
Figure 12 Cloud Deployment Type is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 13 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 14 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 15 Asia Pacific, and Middle East and Africa are the Fastest-Growing Regions in the Computer Aided Dispatch Market
Figure 16 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 17 APAC Region is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 18 Dispatch Unit Management Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 19 Cloud Deployment Type is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 20 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 21 Healthcare and Life Sciences Vertical is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 22 North America is Expected to Have the Largest Market Size in the Computer Aided Dispatch Market During the Forecast Period
Figure 23 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 24 North America: Market Snapshot
Figure 25 Asia Pacific: Market Snapshot
Figure 26 Computer Aided Dispatch Market (Global), Competitive Leadership Mapping, 2017

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