This report studies the global Contact Center Analytics market, analyzes and researches the Contact Center Analytics development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like
Cisco Systems (US)
Genpact(Bermuda)
Verint Systems (US)
8X8 (US)
Genesys (US)
Oracle (US)
Mitel Networks (Canada)
SAP (Germany)
Enghouse Interactive (US)
Five9 (US)
CallMiner (US)
Servion Global Solutions (India)
Market segment by Regions/Countries, this report covers
United States
EU
Japan
China
India
Southeast Asia
Market segment by Type, the product can be split into
On-Premises
Cloud
Market segment by Application, Contact Center Analytics can be split into
Automatic Call Distributor
Log Management
Risk and Compliance Management
Real-time Monitoring and Reporting
Workforce Optimization
Customer Experience Management
Others Applications
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Table of Contents
Global Contact Center Analytics Market Size, Status and Forecast 2025
1 Industry Overview of Contact Center Analytics
1.1 Contact Center Analytics Market Overview
1.1.1 Contact Center Analytics Product Scope
1.1.2 Market Status and Outlook
1.2 Global Contact Center Analytics Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 EU
1.2.3 Japan
1.2.4 China
1.2.5 India
1.2.6 Southeast Asia
1.3 Contact Center Analytics Market by Type
1.3.1 On-Premises
1.3.2 Cloud
1.4 Contact Center Analytics Market by End Users/Application
1.4.1 Automatic Call Distributor
1.4.2 Log Management
1.4.3 Risk and Compliance Management
1.4.4 Real-time Monitoring and Reporting
1.4.5 Workforce Optimization
1.4.6 Customer Experience Management
1.4.7 Others Applications
2 Global Contact Center Analytics Competition Analysis by Players
2.1 Contact Center Analytics Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
3.1 Cisco Systems (US)
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.1.5 Recent Developments
3.2 Genpact(Bermuda)
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.2.5 Recent Developments
3.3 Verint Systems (US)
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.3.5 Recent Developments
3.4 8X8 (US)
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.4.5 Recent Developments
3.5 Genesys (US)
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.5.5 Recent Developments
3.6 Oracle (US)
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.6.5 Recent Developments
3.7 Mitel Networks (Canada)
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.7.5 Recent Developments
3.8 SAP (Germany)
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.8.5 Recent Developments
3.9 Enghouse Interactive (US)
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.9.5 Recent Developments
3.10 Five9 (US)
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Contact Center Analytics Revenue (Million USD) (2013-2018)
3.10.5 Recent Developments
3.11 CallMiner (US)
3.12 Servion Global Solutions (India)
4 Global Contact Center Analytics Market Size by Type and Application (2013-2018)
4.1 Global Contact Center Analytics Market Size by Type (2013-2018)
4.2 Global Contact Center Analytics Market Size by Application (2013-2018)
4.3 Potential Application of Contact Center Analytics in Future
4.4 Top Consumer/End Users of Contact Center Analytics
5 United States Contact Center Analytics Development Status and Outlook
5.1 United States Contact Center Analytics Market Size (2013-2018)
5.2 United States Contact Center Analytics Market Size and Market Share by Players (2013-2018)
5.3 United States Contact Center Analytics Market Size by Application (2013-2018)
6 EU Contact Center Analytics Development Status and Outlook
6.1 EU Contact Center Analytics Market Size (2013-2018)
6.2 EU Contact Center Analytics Market Size and Market Share by Players (2013-2018)
6.3 EU Contact Center Analytics Market Size by Application (2013-2018)
7 Japan Contact Center Analytics Development Status and Outlook
7.1 Japan Contact Center Analytics Market Size (2013-2018)
7.2 Japan Contact Center Analytics Market Size and Market Share by Players (2013-2018)
7.3 Japan Contact Center Analytics Market Size by Application (2013-2018)
8 China Contact Center Analytics Development Status and Outlook
8.1 China Contact Center Analytics Market Size (2013-2018)
8.2 China Contact Center Analytics Market Size and Market Share by Players (2013-2018)
8.3 China Contact Center Analytics Market Size by Application (2013-2018)
9 India Contact Center Analytics Development Status and Outlook
9.1 India Contact Center Analytics Market Size (2013-2018)
9.2 India Contact Center Analytics Market Size and Market Share by Players (2013-2018)
9.3 India Contact Center Analytics Market Size by Application (2013-2018)
10 Southeast Asia Contact Center Analytics Development Status and Outlook
10.1 Southeast Asia Contact Center Analytics Market Size (2013-2018)
10.2 Southeast Asia Contact Center Analytics Market Size and Market Share by Players (2013-2018)
10.3 Southeast Asia Contact Center Analytics Market Size by Application (2013-2018)
11 Market Forecast by Regions, Type and Application (2018-2025)
11.1 Global Contact Center Analytics Market Size (Value) by Regions (2018-2025)
11.1.1 United States Contact Center Analytics Revenue and Growth Rate (2018-2025)
11.1.2 EU Contact Center Analytics Revenue and Growth Rate (2018-2025)
11.1.3 Japan Contact Center Analytics Revenue and Growth Rate (2018-2025)
11.1.4 China Contact Center Analytics Revenue and Growth Rate (2018-2025)
11.1.5 India Contact Center Analytics Revenue and Growth Rate (2018-2025)
11.1.6 Southeast Asia Contact Center Analytics Revenue and Growth Rate (2018-2025)
11.2 Global Contact Center Analytics Market Size (Value) by Type (2018-2025)
11.3 Global Contact Center Analytics Market Size by Application (2018-2025)
12 Contact Center Analytics Market Dynamics
12.1 Contact Center Analytics Market Opportunities
12.2 Contact Center Analytics Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 Contact Center Analytics Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 Contact Center Analytics Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application
13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors
14 Research Finding/Conclusion
15 Appendix
Methodology
Analyst Introduction
Data Source
List of Tables and Figures
Figure Global Contact Center Analytics Market Size (Million USD) Status and Outlook (2013-2018)
Table Global Contact Center Analytics Revenue (Million USD) Comparison by Regions (2013-2018)
Figure Global Contact Center Analytics Market Share by Regions (2013-2018)
Figure United States Contact Center Analytics Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure EU Contact Center Analytics Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Japan Contact Center Analytics Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure China Contact Center Analytics Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure India Contact Center Analytics Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Southeast Asia Contact Center Analytics Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Table Global Contact Center Analytics Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)
Figure Global Contact Center Analytics Revenue Market Share by Type in 2017
Figure On-Premises Market Size (Million USD) and Growth Rate (2013-2018)
Figure Cloud Market Size (Million USD) and Growth Rate (2013-2018)
Figure Global Contact Center Analytics Market Share by Application in 2017
Figure Contact Center Analytics Market Size (Million USD) and Growth Rate in Automatic Call Distributor (2013-2018)
Figure Contact Center Analytics Market Size (Million USD) and Growth Rate in Log Management (2013-2018)
Figure Contact Center Analytics Market Size (Million USD) and Growth Rate in Risk and Compliance Management (2013-2018)
Figure Contact Center Analytics Market Size (Million USD) and Growth Rate in Real-time Monitoring and Reporting (2013-2018)
Figure Contact Center Analytics Market Size (Million USD) and Growth Rate in Workforce Optimization (2013-2018)
Figure Contact Center Analytics Market Size (Million USD) and Growth Rate in Customer Experience Management (2013-2018)
Figure Contact Center Analytics Market Size (Million USD) and Growth Rate in Others Applications (2013-2018)
Table Contact Center Analytics Market Size (Million USD) by Players (2013-2018)
Figure Contact Center Analytics Market Size Share by Players in 2013
Figure Contact Center Analytics Market Size Share by Players in 2017
Table Cisco Systems (US) Basic Information List
Table Contact Center Analytics Business Revenue (Million USD) of Cisco Systems (US) (2013-2018)
Figure Cisco Systems (US) Contact Center Analytics Business Revenue Market Share (2013-2018)
Table Genpact(Bermuda) Basic Information List
Table Contact Center Analytics Business Revenue (Million USD) of Genpact(Bermuda) (2013-2018)
Figure Genpact(Bermuda) Contact Center Analytics Business Revenue Market Share (2013-2018)
Table Verint Systems (US) Basic Information List
Table Contact Center Analytics Business Revenue (Million USD) of Verint Systems (US) (2013-2018)
Figure Verint Systems (US) Contact Center Analytics Business Revenue Market Share (2013-2018)
Table 8X8 (US) Basic Information List
Table Contact Center Analytics Business Revenue (Million USD) of 8X8 (US) (2013-2018)
Figure 8X8 (US) Contact Center Analytics Business Revenue Market Share (2013-2018)
Table Genesys (US) Basic Information List
Table Contact Center Analytics Business Revenue (Million USD) of Genesys (US) (2013-2018)
Figure Genesys (US) Contact Center Analytics Business Revenue Market Share (2013-2018)
Table Oracle (US) Basic Information List
Table Contact Center Analytics Business Revenue (Million USD) of Oracle (US) (2013-2018)
Figure Oracle (US) Contact Center Analytics Business Revenue Market Share (2013-2018)
Table Mitel Networks (Canada) Basic Information List
Table Contact Center Analytics Business Revenue (Million USD) of Mitel Networks (Canada) (2013-2018)
Figure Mitel Networks (Canada) Contact Center Analytics Business Revenue Market Share (2013-2018)
Table SAP (Germany) Basic Information List
Table Contact Center Analytics Business Revenue (Million USD) of SAP (Germany) (2013-2018)
Figure SAP (Germany) Contact Center Analytics Business Revenue Market Share (2013-2018)
Table Enghouse Interactive (US) Basic Information List
Table Contact Center Analytics Business Revenue (Million USD) of Enghouse Interactive (US) (2013-2018)
Figure Enghouse Interactive (US) Contact Center Analytics Business Revenue Market Share (2013-2018)
Table Five9 (US) Basic Information List
Table Contact Center Analytics Business Revenue (Million USD) of Five9 (US) (2013-2018)
Figure Five9 (US) Contact Center Analytics Business Revenue Market Share (2013-2018)
Table CallMiner (US) Basic Information List
Table Contact Center Analytics Business Revenue (Million USD) of CallMiner (US) (2013-2018)
Figure CallMiner (US) Contact Center Analytics Business Revenue Market Share (2013-2018)
Table Servion Global Solutions (India) Basic Information List
Table Contact Center Analytics Business Revenue (Million USD) of Servion Global Solutions (India) (2013-2018)
Figure Servion Global Solutions (India) Contact Center Analytics Business Revenue Market Share (2013-2018)
Table Global Contact Center Analytics Market Size (Million USD) by Product (2013-2018)
Figure Global Contact Center Analytics Revenue Market Share (%) by Product (2013-2018)
Figure Global Contact Center Analytics Market Share by Product in 2017
Table Global Contact Center Analytics Market Size by Application (2013-2018)
Figure Global Contact Center Analytics Revenue Market Share (%) by Application in 2017
Table Top Consumer/End Users of Contact Center Analytics
Figure United States Contact Center Analytics Market Size (Million USD) and Growth Rate (2013-2018)
Table United States Contact Center Analytics Market Size (Million USD) by Players (2013-2018)
Figure United States Contact Center Analytics Market Size Share by Players in 2013
Figure United States Contact Center Analytics Market Size Share by Players in 2017
Table United States Contact Center Analytics Market Size by Application (2013-2018)
Figure United States Contact Center Analytics Revenue Market Share (%) by Application (2013-2018)
Figure United States Contact Center Analytics Market Size Share by Application in 2017
Figure EU Contact Center Analytics Market Size (Million USD) and Growth Rate (2013-2018)
Table EU Contact Center Analytics Market Size (Million USD) by Players (2013-2018)
Figure EU Contact Center Analytics Market Size Share by Players in 2013
Figure EU Contact Center Analytics Market Size Share by Players in 2017
Table EU Contact Center Analytics Market Size by Application (2013-2018)
Figure EU Contact Center Analytics Revenue Market Share (%) by Application (2013-2018)
Figure EU Contact Center Analytics Market Size Share by Application in 2017
Figure Japan Contact Center Analytics Market Size (Million USD) and Growth Rate (2013-2018)
Table Japan Contact Center Analytics Market Size (Million USD) by Players (2013-2018)
Figure Japan Contact Center Analytics Market Size Share by Players in 2013
Figure Japan Contact Center Analytics Market Size Share by Players in 2017
Table Japan Contact Center Analytics Market Size by Application (2013-2018)
Figure Japan Contact Center Analytics Revenue Market Share (%) by Application (2013-2018)
Figure Japan Contact Center Analytics Market Size Share by Application in 2017
Figure China Contact Center Analytics Market Size (Million USD) and Growth Rate (2013-2018)
Table China Contact Center Analytics Market Size (Million USD) by Players (2013-2018)
Figure China Contact Center Analytics Market Size Share by Players in 2013
Figure China Contact Center Analytics Market Size Share by Players in 2017
Table China Contact Center Analytics Market Size by Application (2013-2018)
Figure China Contact Center Analytics Revenue Market Share (%) by Application (2013-2018)
Figure China Contact Center Analytics Market Size Share by Application in 2017
Figure India Contact Center Analytics Market Size (Million USD) and Growth Rate (2013-2018)
Table India Contact Center Analytics Market Size (Million USD) by Players (2013-2018)
Figure India Contact Center Analytics Market Size Share by Players in 2013
Figure India Contact Center Analytics Market Size Share by Players in 2017
Table India Contact Center Analytics Market Size by Application (2013-2018)
Figure India Contact Center Analytics Revenue Market Share (%) by Application (2013-2018)
Figure India Contact Center Analytics Market Size Share by Application in 2017
Figure Southeast Asia Contact Center Analytics Market Size (Million USD) and Growth Rate (2013-2018)
Table Southeast Asia Contact Center Analytics Market Size (Million USD) by Players (2013-2018)
Figure Southeast Asia Contact Center Analytics Market Size Share by Players in 2013
Figure Southeast Asia Contact Center Analytics Market Size Share by Players in 2017
Table Southeast Asia Contact Center Analytics Market Size by Application (2013-2018)
Figure Southeast Asia Contact Center Analytics Revenue Market Share (%) by Application (2013-2018)
Figure Southeast Asia Contact Center Analytics Market Size Share by Application in 2017
Figure Global Contact Center Analytics Market Size and Growth Rate (2018-2025)
Table Global Contact Center Analytics Market Size (Million USD) by Regions (2018-2025)
Figure Global Contact Center Analytics Market Size Share (2018-2025)
Figure Global Contact Center Analytics Market Size Share by Regions in 2025
Figure United States Contact Center Analytics Revenue (Million USD) and Growth Rate (2018-2025)
Figure EU Contact Center Analytics Revenue (Million USD) and Growth Rate (2018-2025)
Figure Japan Contact Center Analytics Revenue (Million USD) and Growth Rate (2018-2025)
Figure China Contact Center Analytics Revenue (Million USD) and Growth Rate (2018-2025)
Figure India Contact Center Analytics Revenue (Million USD) and Growth Rate (2018-2025)
Figure Southeast Asia Contact Center Analytics Revenue (Million USD) and Growth Rate (2018-2025)
Table Global Contact Center Analytics Market Size (Million USD) by Type (2018-2025)
Figure Global Contact Center Analytics Market Size Share by Type in 2018
Figure Global Contact Center Analytics Market Size Share by Type in 2025
Table Global Contact Center Analytics Market Size (Million USD) by Application (2018-2025)
Figure Global Contact Center Analytics Market Size (Million USD) by Application in 2018
Figure Global Contact Center Analytics Market Size (Million USD) by Application in 2025
