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- North America Healthcare BPO Market – Size, Outlook, Trends, and Forecast (2024 – 2032)
Business Process Outsourcing is a subcategory of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. It is classified into back-office outsourcing and front office outsourcing. Back office outsourcing includes internal business functions like human resources, finance, and accounting whereas front office outsourcing includes customer-related services like contact center services. BPO helps in increasing a company’s flexibility. Increasing number of people seeking insurance, the pressure to reduce the healthcare delivery costs, consolidation of the healthcare system and reduction in the administration costs are the primary factors that boost up the market.
North America Healthcare BPO Market Segments Size & Growth:
North America Healthcare BPO Market size is projected to reach approximately $132.20 billion by the end of 2024 with a CAGR of close to 8.99% during the forecast timeline 2018-2024. The major factors that propel the growth of the North America Healthcare BPO Market are the availability of highly skilled professionals for lower cost, implementation of the patient protection and affordable care act has compelled the healthcare provider to go for outsourcing, declined number of errors in several non-critical functions like finance and accounting, customer care services and so on. However, concerns about losing control over the outsourced process, doubts regarding service or product quality and a threat to data security are the factors that are hampering the growth of the market.
North America Healthcare BPO Market Segments Share:
North America Healthcare BPO Market is segmented on the basis of provider service which comprises of patient enrolment and strategic planning, medical transcription, medical billing, revenue cycle management and device monitoring. On the basis of payer services, the market is segmented into claims management, human resource management, operational/administrative management, customer relationship management, care management, provider management, product development, member management services and integrated front-end services and back office operations. On the basis of pharmaceutical services, the market is classified into pharmacovigilance services, clinical data management, research, and development manufacturing outsourcing and non- clinical services. Among these types of segments, pharmaceutical services segment holds the largest share in the market due to the increasing competition in the pharmaceutical industry and high operational costs. On the basis of Geography, the market is segmented into U.S., Canada, and Mexico.
North America Healthcare BPO Market Trends:
- IBM SPSS Statistics is the leading statistical software that helps in finding the new insights in the data.
- Accenture had recently launched Accenture extended reality (XR) practice and had acquired Mackevision to accelerate its ability to envision, create and operate XR solutions at a scale for its clients.
- Genpact has announced the acquisition of TandemSeven to extend its ability to help its client provide a seamless experience from the front office all the way to the back office.
North America Healthcare BPO Market Research Report:
An executive summary condensing the whole report such that essential authority can rapidly twist up doubtlessly acquainted with brief overview and conclusion.
To have complete market analysis, industry value chain analysis, Porter’s Five Force Analysis, PESTLE, SWOT analysis, and Y-o-Y analysis were carried to understand the market more comprehensively.
Regional and global diversity is analysed with the major countries and the unions. Scrutinizing the revenue generation on Year-On-Year
Identifying DROC in the current market and their impact in altering the market dynamics.
Competitive landscape analysis to identify the mergers and acquisitions which will have a comparative financial study with significant competitors.
Expertise investment opportunities by an analyst to the individual and organisation to have a better foothold in the market.
The major key players in the North America Healthcare BPO Market are:
- Cognizant Technology Solutions Corporation
- Infosys BPO Ltd
- Xerox Corporation
- Genpact Limited
- Tata Consultancy Services Ltd.
1. Introduction
1.1. Executive Summary
1.2. Market Definition
1.3. The scope of the Study
2. Research Methodology
2.1. Secondary Research
2.2. Primary Research
2.3. Analytic Tools and Model
2.4. Economic Indicator
2.4.1. Base Year, Base Currency, Forecasting Period
2.5. Expert Validation
2.6. Study Timeline
3. Market Analysis
3.1. Industry Value Chain Analysis
3.2. Porter’s Five Analysis
3.2.1. Bargaining Power of Buyers
3.2.2. Bargaining Power of Suppliers
3.2.3. Threats of Substitutes
3.2.4. Threats of New Entrants
3.2.5. Industry Rivalry
3.3. Pestle Analysis
3.3.1. Political
3.3.2. Economical
3.3.3. Social
3.3.4. Technological
3.3.5. Legal
3.3.6. Environmental
3.4. SWOT Analysis
3.4.1. Strengths
3.4.2. Weakness
3.4.3. Opportunities
3.4.4. Threats
3.5. Y-O-Y Analyses
4. Market Dynamics
4.1. Drivers
4.1.1. Lack of skilled professionals for lower cost
4.1.2. Pressure to reduce healthcare and administrative cost
4.1.3. Increasing number of people seeking insurance
4.2. Restraints
4.2.1. Concerns about losing control over the outsourced process
4.2.2. Doubts regarding service/product quality
4.3. Opportunities
4.3.1. Introduction of IT in healthcare
4.3.2. The great importance of healthcare sector in emerging countries
4.4. Constraints
4.4.1. Data privacy and security issues
5. North America Healthcare BPO Market – By Provider Service
5.1. Patient enrolment and strategic planning
5.2. Medical Transcription
5.3. Medical Billing
5.4. Revenue Cycle Management
5.5. Device Monitoring
6. North America Healthcare BPO Market – By Payer Services
6.1. Claims Management
6.2. Human Resource Management
6.3. Operational/Administrative Management
6.4. Customer Relationship Management
6.5. Care Management
6.6. Provider Management
6.7. Product Development
6.8. Member Management Services
6.9. Integrated Front-End Services and Back-Office Operations
7. North America Healthcare BPO Market – By Pharmaceutical Services
7.1. Pharmacovigilance services
7.2. Clinical data management
7.3. Research & Development
7.4. Manufacturing outsourcing
7.5. Non-Clinical Services
7.5.1. Sales and Marketing Services
7.5.1.1. Marketing Services
7.5.1.2. Analytics
7.5.1.3. Forecasting
7.5.1.4. Performance Reporting
7.5.2. Supply Chain Management & Logistics
7.6 Others
8. North America Healthcare BPO Market – By Country
8.1. Introduction
8.2. North America
8.2.1. U.S.
8.2.2. Canada
8.2.3. Mexico
9. North America Healthcare BPO Market – Company Profiles
9.1. Cognizant Technology Solutions Corporation
9.2. Infosys BPO Ltd
9.3. Xerox Corporation
9.4. Genpact Limited
9.5. Tata Consultancy Services Ltd.
9.6. Accenture PLC.
9.7. IBM
9.8. Accretive Health, Inc.
9.9. Lonza Group Ltd.
9.10. Quintiles Transnational Holdings, Inc.
10. North America Healthcare BPO Market – Competitive Landscape
10.1. Market Share Analysis
10.2. Strategies Adopted by top companies
10.3. Mergers, Acquisitions, Collaborations & Agreements
11. Market Insights
11.1. Industry Experts Insights
11.2. Analysts Opinions
11.3. Investment Opportunities
12. Appendix
12.1. List of tables
12.2. List of figures
- Competitive Analysis in marketing and strategic management is an assessment of the strengths and weaknesses of current and potential competitors.
- Monitoring the external and internal factors which affect the market dynamics with the aid of PESTLE analysis.
- The Regional and Global Variety is taken care of in the report.
- Year on Year basis generation of revenue is studied.
- Porter's Five Forces analyze the intensity of competition in an industry and its profitability level.
- The overview and the sustainability of the market are analyzed through SWOT.
- DROC (Drivers, Restraints, Opportunities and Challenges) is recognized in the current market scenario and see how its effect on market dynamics.
- The segment-level analysis in terms of type and technology.
- The value chain analysis, value that's created and captured by a company is the profit margin.
- Value Created and Captured – Cost of Creating that Value = Margin
- An executive summary consists of the whole report and the outcome is been given in the report to have brief knowledge about the report.
- Basis on the depth of the study we approach using analytical tools
- Expertise investment opportunities are given after analyzing the market to give the organization and the individual to have perfect knowledge about the market.
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Additional information
Report Type | Extensive Report, Miniature report, Snapshot Report |
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Licence | Single User License, Team License, Corporate License |
Business Process Outsourcing is a subcategory of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. It is classified into back-office outsourcing and front office outsourcing. Back office outsourcing includes internal business functions like human resources, finance, and accounting whereas front office outsourcing includes customer-related services like contact center services. BPO helps in increasing a company’s flexibility. Increasing number of people seeking insurance, the pressure to reduce the healthcare delivery costs, consolidation of the healthcare system and reduction in the administration costs are the primary factors that boost up the market.
North America Healthcare BPO Market Segments Size & Growth:
North America Healthcare BPO Market size is projected to reach approximately $132.20 billion by the end of 2024 with a CAGR of close to 8.99% during the forecast timeline 2018-2024. The major factors that propel the growth of the North America Healthcare BPO Market are the availability of highly skilled professionals for lower cost, implementation of the patient protection and affordable care act has compelled the healthcare provider to go for outsourcing, declined number of errors in several non-critical functions like finance and accounting, customer care services and so on. However, concerns about losing control over the outsourced process, doubts regarding service or product quality and a threat to data security are the factors that are hampering the growth of the market.
North America Healthcare BPO Market Segments Share:
North America Healthcare BPO Market is segmented on the basis of provider service which comprises of patient enrolment and strategic planning, medical transcription, medical billing, revenue cycle management and device monitoring. On the basis of payer services, the market is segmented into claims management, human resource management, operational/administrative management, customer relationship management, care management, provider management, product development, member management services and integrated front-end services and back office operations. On the basis of pharmaceutical services, the market is classified into pharmacovigilance services, clinical data management, research, and development manufacturing outsourcing and non- clinical services. Among these types of segments, pharmaceutical services segment holds the largest share in the market due to the increasing competition in the pharmaceutical industry and high operational costs. On the basis of Geography, the market is segmented into U.S., Canada, and Mexico.
North America Healthcare BPO Market Trends:
- IBM SPSS Statistics is the leading statistical software that helps in finding the new insights in the data.
- Accenture had recently launched Accenture extended reality (XR) practice and had acquired Mackevision to accelerate its ability to envision, create and operate XR solutions at a scale for its clients.
- Genpact has announced the acquisition of TandemSeven to extend its ability to help its client provide a seamless experience from the front office all the way to the back office.
North America Healthcare BPO Market Research Report:
An executive summary condensing the whole report such that essential authority can rapidly twist up doubtlessly acquainted with brief overview and conclusion.
To have complete market analysis, industry value chain analysis, Porter’s Five Force Analysis, PESTLE, SWOT analysis, and Y-o-Y analysis were carried to understand the market more comprehensively.
Regional and global diversity is analysed with the major countries and the unions. Scrutinizing the revenue generation on Year-On-Year
Identifying DROC in the current market and their impact in altering the market dynamics.
Competitive landscape analysis to identify the mergers and acquisitions which will have a comparative financial study with significant competitors.
Expertise investment opportunities by an analyst to the individual and organisation to have a better foothold in the market.
The major key players in the North America Healthcare BPO Market are:
- Cognizant Technology Solutions Corporation
- Infosys BPO Ltd
- Xerox Corporation
- Genpact Limited
- Tata Consultancy Services Ltd.
1. Introduction
1.1. Executive Summary
1.2. Market Definition
1.3. The scope of the Study
2. Research Methodology
2.1. Secondary Research
2.2. Primary Research
2.3. Analytic Tools and Model
2.4. Economic Indicator
2.4.1. Base Year, Base Currency, Forecasting Period
2.5. Expert Validation
2.6. Study Timeline
3. Market Analysis
3.1. Industry Value Chain Analysis
3.2. Porter’s Five Analysis
3.2.1. Bargaining Power of Buyers
3.2.2. Bargaining Power of Suppliers
3.2.3. Threats of Substitutes
3.2.4. Threats of New Entrants
3.2.5. Industry Rivalry
3.3. Pestle Analysis
3.3.1. Political
3.3.2. Economical
3.3.3. Social
3.3.4. Technological
3.3.5. Legal
3.3.6. Environmental
3.4. SWOT Analysis
3.4.1. Strengths
3.4.2. Weakness
3.4.3. Opportunities
3.4.4. Threats
3.5. Y-O-Y Analyses
4. Market Dynamics
4.1. Drivers
4.1.1. Lack of skilled professionals for lower cost
4.1.2. Pressure to reduce healthcare and administrative cost
4.1.3. Increasing number of people seeking insurance
4.2. Restraints
4.2.1. Concerns about losing control over the outsourced process
4.2.2. Doubts regarding service/product quality
4.3. Opportunities
4.3.1. Introduction of IT in healthcare
4.3.2. The great importance of healthcare sector in emerging countries
4.4. Constraints
4.4.1. Data privacy and security issues
5. North America Healthcare BPO Market – By Provider Service
5.1. Patient enrolment and strategic planning
5.2. Medical Transcription
5.3. Medical Billing
5.4. Revenue Cycle Management
5.5. Device Monitoring
6. North America Healthcare BPO Market – By Payer Services
6.1. Claims Management
6.2. Human Resource Management
6.3. Operational/Administrative Management
6.4. Customer Relationship Management
6.5. Care Management
6.6. Provider Management
6.7. Product Development
6.8. Member Management Services
6.9. Integrated Front-End Services and Back-Office Operations
7. North America Healthcare BPO Market – By Pharmaceutical Services
7.1. Pharmacovigilance services
7.2. Clinical data management
7.3. Research & Development
7.4. Manufacturing outsourcing
7.5. Non-Clinical Services
7.5.1. Sales and Marketing Services
7.5.1.1. Marketing Services
7.5.1.2. Analytics
7.5.1.3. Forecasting
7.5.1.4. Performance Reporting
7.5.2. Supply Chain Management & Logistics
7.6 Others
8. North America Healthcare BPO Market – By Country
8.1. Introduction
8.2. North America
8.2.1. U.S.
8.2.2. Canada
8.2.3. Mexico
9. North America Healthcare BPO Market – Company Profiles
9.1. Cognizant Technology Solutions Corporation
9.2. Infosys BPO Ltd
9.3. Xerox Corporation
9.4. Genpact Limited
9.5. Tata Consultancy Services Ltd.
9.6. Accenture PLC.
9.7. IBM
9.8. Accretive Health, Inc.
9.9. Lonza Group Ltd.
9.10. Quintiles Transnational Holdings, Inc.
10. North America Healthcare BPO Market – Competitive Landscape
10.1. Market Share Analysis
10.2. Strategies Adopted by top companies
10.3. Mergers, Acquisitions, Collaborations & Agreements
11. Market Insights
11.1. Industry Experts Insights
11.2. Analysts Opinions
11.3. Investment Opportunities
12. Appendix
12.1. List of tables
12.2. List of figures
- Competitive Analysis in marketing and strategic management is an assessment of the strengths and weaknesses of current and potential competitors.
- Monitoring the external and internal factors which affect the market dynamics with the aid of PESTLE analysis.
- The Regional and Global Variety is taken care of in the report.
- Year on Year basis generation of revenue is studied.
- Porter's Five Forces analyze the intensity of competition in an industry and its profitability level.
- The overview and the sustainability of the market are analyzed through SWOT.
- DROC (Drivers, Restraints, Opportunities and Challenges) is recognized in the current market scenario and see how its effect on market dynamics.
- The segment-level analysis in terms of type and technology.
- The value chain analysis, value that's created and captured by a company is the profit margin.
- Value Created and Captured – Cost of Creating that Value = Margin
- An executive summary consists of the whole report and the outcome is been given in the report to have brief knowledge about the report.
- Basis on the depth of the study we approach using analytical tools
- Expertise investment opportunities are given after analyzing the market to give the organization and the individual to have perfect knowledge about the market.
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