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BPaaS Market by Business Process (HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, and Legal and R&D), Organization Size, Vertical, and Region - Global Forecast to 2022

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Date: 12-Dec-2017
No. of pages: 130
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The growing need for business agility and a faster time-to-market are expected to drive the growth of the Business Process as a Service (BPaaS) market

The BPaaS market size is expected to grow from USD 40.20 billion in 2017 to USD 68.76 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 11.3% during the forecast period. The major drivers that are expected to increase the demand for the BPaaS market include the growing need to comply with regulations and the need for business agility and a faster time-to-market. The major restraining factor for the growth of the BPaaS market is expected to be the rising concern over data security.

Customer service and support business process is expected to grow at the fastest rate during the forecast period

The customer service and support business process is expected to witness the highest growth rate during the forecast period, as organizations are seeking for transformation of their customer service operations by decreasing the operational costs, while dynamically scaling up the operations associated to smaller product life cycles.

Large enterprises segment is expected to hold the largest market share market during the forecast period

The large enterprises segment is expected to hold the largest market share during the forecast period, owing to the need to reduce the high Capital Expenditure (CAPEX) and Operating Expenditure (OPEX). Large enterprises have dedicated in-house IT resources and larger IT budgets to consider the adoption of as-a-service models for their business processes.

Asia Pacific (APAC) is expected to grow at the fastest rate during the forecast period

As per the geographic analysis, the APAC region is expected to witness the fastest growth in the BPaaS market, due to the increased adoption of BPaaS, owing to its agility, scalability, and efficient pay-per-usage benefits, with an enhanced cloud infrastructure and security. North America is expected to hold the largest market share, owing to the presence of the top BPaaS service providers, the globalization of managed cloud services, and the high adoption rate of cloud computing.

The break-up profiles of the primary discussion participants are given below:


  • By Company Type: Tier1 (40%), Tier2 (35%), and Tier 3 (25%)

  • By Designation: C-Level (45%), Director Level (35%), and Manager Level (20%)

  • By Region: North America (35%), APAC (30%), Europe (25%), and RoW (10%)


The key BPaaS market vendors profiled in the report are as follows:


  • Accenture (Republic of Ireland)

  • IBM (US)

  • Capgemini (France)

  • Cognizant (India)

  • EXL (US)

  • Fujitsu (Japan)

  • Genpact (UK)

  • HCL (India)

  • TCS(India)

  • Wipro (India)


Research Coverage

The global BPaaS market has been segmented by business process, organization size, vertical, and region. A detailed analysis of the regions has been done to provide insights into the potential future business opportunities across different regions. In addition to this, the strength of service portfolio and business strategy excellence are some of the other Markets and Markets analysis included in the report.

Reasons to Buy the Report

The report will help the market leaders/new entrants in the BPaaS market in the following ways:


  • The report segments the BPaaS market comprehensively provides the closest approximations of the revenue numbers for the overall market and subsegments across different regions.

  • The report helps the stakeholders understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.

  • The report helps the stakeholders understand the competitors and gain more insights to better their position in the market.

BPaaS Market by Business Process (HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, and Legal and R&D), Organization Size, Vertical, and Region - Global Forecast to 2022

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Currency
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakdown of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Research Assumptions
2.4 Limitations

3 Executive Summary

4 Premium Insights
4.1 Attractive Market Opportunities in the BPaaS Market
4.2 Market By Region
4.3 Market By Business Process
4.4 Market By Organization Size
4.5 Market By Vertical
4.6 Market Market Investment Scenario

5 BPaaS Market Overview
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Cost-Effectiveness and Lower Tco are Expected to Drive the Enterprises to Adopt Bpaas Solutions
5.2.1.2 The Growing Need to Comply With Regulations
5.2.1.3 Bpaas Offers Business Agility and A Faster Time-To-Market
5.2.1.4 The Increasing Adoption Rate of Bpaas Among the Smes
5.2.2 Restraints
5.2.2.1 Rising Concerns Over Data Security
5.2.3 Opportunities
5.2.3.1 Focus on Multi-Process Business Workflow
5.2.3.2 Bpaas Solutions Embed Analytical Capabilities, Providing Vital Business Process Insights
5.2.4 Challenges
5.2.4.1 Integration Challenges With the Third-Party Bpaas Vendors
5.2.4.2 Outages and Third-Party Dependence
5.3 Business Process as a Service Architecture

6 BPaaS Market, By Business Process
6.1 Introduction
6.2 Human Resource Management
6.3 Accounting and Finance
6.4 Sales and Marketing
6.5 Customer Service and Support
6.6 Procurement and Supply Chain Management
6.7 Operations
6.8 Others

7 BPaaS Market, By Organization Size
7.1 Introduction
7.2 Small and Medium-Sized Enterprises
7.3 Large Enterprises

8 BPaaS Market, By Vertical
8.1 Introduction
8.2 Banking, Financial Services, and Insurance
8.3 Telecom and It/Ites
8.4 Manufacturing
8.5 Ecommerce and Retail
8.6 Healthcare
8.7 Government
8.8 Others

9 BPaaS Market, By Region
9.1 Introduction
9.2 North America
9.3 Europe
9.4 Asia Pacific
9.5 Latin America
9.6 Middle East and Africa

10 Competitive Landscape
10.1 Overview
10.2 Market Ranking Analysis
10.3 Competitive Scenario
10.3.1 New Product Launches, 2015—2017
10.3.2 Business Expansions, 2015—2017
10.3.3 Mergers and Acquisitions/Venture Funding, 2015—2017
10.3.4 Agreements and Partnerships, 2015—2017

11 Company Profiles
(Introduction, Products & Services, Strategy, & Analyst Insights, Developments, MnM View)*
11.1 Accenture
11.2 Capgemini
11.3 Cognizant
11.4 EXL
11.5 IBM
11.6 Fujitsu
11.7 HCL
11.8 Genpact
11.9 TCS
11.10 Wipro

*Details on Marketsandmarkets View, Introduction, Product & Services, Strategy, & Analyst Insights, New Developments Might Not Be Captured in Case of Unlisted Companies.

12 Appendix
12.1 Discussion Guide
12.2 Knowledge Store: Marketsandmarkets Subscription Portal
12.3 Introducing RT: Real-Time Market Intelligence
12.4 Available Customization
12.5 Related Reports
12.6 Author Details

List of Tables

Table 1 United States Dollar Exchange Rate, 2014–2017
Table 2 BPaaS Market Size, By Business Process, 2015–2022 (USD Billion)
Table 3 Human Resource Management: Market Size, By Region, 2015–2022 (USD Billion)
Table 4 Accounting and Finance: Market Size, By Region, 2015–2022 (USD Billion)
Table 5 Sales and Marketing: Market Size, By Region, 2015–2022 (USD Billion)
Table 6 Customer Service and Support: Market Size By Region, 2015–2022 (USD Billion)
Table 7 Procurement and Supply Chain Management: Market Size By Region, 2015–2022 (USD Billion)
Table 8 Operations: Market Size By Region, 2015–2022 (USD Billion)
Table 9 Others: Market Size By Region, 2015–2022 (USD Billion)
Table 10 BPaaS Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 11 Small and Medium-Sized Enterprises: Market Size By Region, 2015–2022 (USD Billion)
Table 12 Small and Medium-Sized Enterprises: Market Size By Business Process, 2015–2022 (USD Billion)
Table 13 Large Enterprises: Market Size By Region, 2015–2022 (USD Billion)
Table 14 Large Enterprises: Market Size By Business Process, 2015–2022 (USD Billion)
Table 15 BPaaS Market Size, By Vertical, 2015–2022 (USD Billion)
Table 16 Banking, Financial Services, and Insurance: Market Size By Region, 2015–2022 (USD Billion)
Table 17 Telecom and It/Ites: Market Size By Region, 2015–2022 (USD Billion)
Table 18 Manufacturing: Market Size By Region, 2015–2022 (USD Billion)
Table 19 Ecommerce and Retail: BPaaS Market Size By Region, 2015–2022 (USD Billion)
Table 20 Healthcare: Market Size By Region, 2015–2022 (USD Billion)
Table 21 Government: Market Size,By Region, 2015–2022 (USD Billion)
Table 22 Others: Market Size By Region, 2015–2022 (USD Billion)
Table 23 BPaaS Market Size, By Region, 2015–2022 (USD Billion)
Table 24 North America: BPaaS Market Size By Business Process, 2015–2022 (USD Billion)
Table 25 North America: Market Size By Organization Size, 2015–2022 (USD Billion)
Table 26 North America: Market Size By Vertical, 2015–2022 (USD Billion)
Table 27 North America: Human Resource Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 28 North America: Accounting and Finance Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 29 North America: Sales and Marketing Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 30 North America: Customer Service and Support Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 31 North America: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 32 North America: Operations Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 33 North America: Others Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 34 Europe: BPaaS Market Size, By Business Process, 2015–2022 (USD Billion)
Table 35 Europe: Market Size By Organization Size, 2015–2022 (USD Billion)
Table 36 Europe: Market Size By Vertical, 2015–2022 (USD Billion)
Table 37 Europe: Human Resource Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 38 Europe: Accounting and Finance Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 39 Europe: Sales and Marketing Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 40 Europe: Customer Service and Support Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 41 Europe: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 42 Europe: Operations Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 43 Europe: Others Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 44 Asia Pacific: BPaaS Market Size By Business Process, 2015–2022 (USD Billion)
Table 45 Asia Pacific: Market Size By Organization Size, 2015–2022 (USD Billion)
Table 46 Asia Pacific: Market Size By Vertical, 2015–2022 (USD Billion)
Table 47 Asia Pacific: Human Resource Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 48 Asia Pacific: Accounting and Finance Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 49 Asia Pacific: Sales and Marketing Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 50 Asia Pacific: Customer Service and Support Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 51 Asia Pacific: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 52 Asia Pacific: Operations Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 53 Asia Pacific: Others Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 54 Latin America: BPaaS Market Size, By Business Process, 2015–2022 (USD Billion)
Table 55 Latin America: Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 56 Latin America: Market Size, By Vertical, 2015–2022 (USD Billion)
Table 57 Latin America: Human Resource Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 58 Latin America: Accounting and Finance Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 59 Latin America: Sales and Marketing Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 60 Latin America: Customer Service and Support Business Process Size, By Organization Size, 2015–2022 (USD Billion)
Table 61 Latin America: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 62 Latin America: Operations Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 63 Latin America: Others Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 64 Middle East and Africa: BPaaS Market Size, By Business Process, 2015–2022 (USD Billion)
Table 65 Middle East and Africa: Market Size By Organization Size, 2015–2022 (USD Billion)
Table 66 Middle East and Africa: Market Size By Vertical, 2015–2022 (USD Billion)
Table 67 Middle East and Africa: Human Resource Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 68 Middle East and Africa: Accounting and Finance Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 69 Middle East and Africa: Sales and Marketing Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 70 Middle East and Africa: Customer Service and Support Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 71 Middle East and Africa: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 72 Middle East and Africa: Operations Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 73 Middle East and Africa: Others Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)

List of Figures

Figure 1 BPaaS Market Segmentation
Figure 2 Market Research Design
Figure 3 Data Triangulation
Figure 4 Market Size Estimation Methodology: Bottom-Up Approach
Figure 5 Market Size Estimation Methodology: Top-Down Approach
Figure 6 BPaaS Market: Assumptions
Figure 7 Market Snapshot
Figure 8 Market Top 3 Segments
Figure 9 Market Top 3 Business Processes
Figure 10 Market Top 3 Verticals, By Region
Figure 11 BPaaS Market By Region
Figure 12 Increasing Need for Reducing the Overall Operational Costs in Enterprises is Expected to Be Driving the Market Growth
Figure 13 Asia Pacific is Expected to Witness the Highest Growth Rate During the Forecast Period
Figure 14 Customer Service and Support Business Process is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 15 Large Enterprises Segment is Expected to Have A Larger Market Share During the Forecast Period
Figure 16 Banking, Financial Services, and Insurance Vertical is Expected to Have the Largest Market Share During the Forecast Period
Figure 17 Asia Pacific is Expected to Have the Highest Growth Rate During the Forecast Period
Figure 18 BPaaS Market: Drivers, Restraints, Opportunities, and Challenges
Figure 19 Human Resource Management Business Process is Expected to Hold the Largest Market Size During the Forecast Period
Figure 20 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 21 Banking, Financial Services, and Insurance Vertical is Expected to Have the Largest Market Size During the Forecast Period
Figure 22 Asia Pacific is Expected to Have the Largest Market Size in 2022
Figure 23 Asia Pacific is Expected to Witness the Highest Growth Rate During the Forecast Period
Figure 24 North America: Market Snapshot
Figure 25 Asia Pacific: Market Snapshot
Figure 26 Key Developments By Leading Players in the BPaaS Market During 2015–2017
Figure 27 Market Evaluation Framework
Figure 28 Accenture: Company Snapshot
Figure 29 Accenture: SWOT Analysis
Figure 30 Capgemini: Company Snapshot
Figure 31 Capgemini: SWOT Analysis
Figure 32 Cognizant: Company Snapshot
Figure 33 Cognizant: SWOT Analysis
Figure 34 EXL: Company Snapshot
Figure 35 EXL: SWOT Analysis
Figure 36 IBM: Company Snapshot
Figure 37 IBM: SWOT Analysis
Figure 38 Fujitsu: Company Snapshot
Figure 39 HCL: Company Snapshot
Figure 40 Genpact: Company Snapshot
Figure 41 TCS: Company Snapshot
Figure 42 Wipro: Company Snapshot

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