Workplace Services Market by End-User Outsourcing Services (Managed Communication and Collaboration Services, Managed Mobility Services, Managed IT Asset Services), Tech Support Services, Organization Size, Vertical, and Region - Global Forecast to 2022
[149 Pages Report] Workplace services covers the managed services adopted for workplace. The workplace services market size is projected to grow from USD 65.63 Billion in 2016 to USD 120.68 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 11.0% from 2017 to 2022. Commoditization of workplace services resulting into hassle-free procurement, workplace services offering measurable business value, shifting the burden of compliance to workplace services providers by the enterprises, and the ability to focus on their core business competencies are some of the major factors driving the demand for workplace services. The base year considered for this study is 2016, and the forecast period considered is between 2017 and 2022.
Objectives of the Workplace Services Market research Study
- To describe and forecast the global workplace services based on service type, organization size, vertical, and region
- To forecast the market size of the 5 main regions, namely, North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America
- To analyze subsegments with respect to the individual growth trends, prospects, and contributions to the total market
- To provide a detailed information regarding major factors influencing the market growth (drivers, restraints, opportunities, and challenges)
- To analyze opportunities in the market for stakeholders and to provide details of competitive landscape for the major players
- To profile key players and comprehensively analyze their core competencies and positioning
- To track and analyze competitive developments, such as mergers and acquisitions; new service developments; and partnerships, agreements, and collaborations in the market.
The research methodology used to estimate and forecast the workplace services begins with capturing data on key vendor revenues through secondary research, such as IT services associations, managed service journals, and databases, including D&B Hoovers, Bloomberg Businessweek, and Factiva, to identify and collect information useful for this technical, market-oriented, and commercial study of the workplace services market. Vendor offerings are also taken into consideration to determine the market segmentation. The bottom-up procedure was employed to arrive at the overall market size of the global workplace services from the revenues of the key players in the market. After arriving at the overall market size, the total market was split into several segments and subsegments, which were then verified through primary research by conducting extensive interviews with key people, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), directors, and executives. The data triangulation and market breakdown procedures were employed to complete the overall market engineering process and arrive at the exact statistics for all segments. The breakdown of primary profiles is depicted in the following figure:
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The workplace service ecosystem comprises service providers, such as DXC Technology (US), Wipro (India), IBM (US), TCS (India), Atos (France), NTT DATA (Japan), HCL (India), Fujitsu (Japan), CompuCom (US), Cognizant (US), Unisys (US), Accenture (Ireland), Capgemini (France), T-Systems (Germany), Zensar (India), Getronics (the Netherlands), Computacenter (UK), Infosys (India), Tech Mahindra (India), Pomeroy (US), Insight Enterprises (US), Genpact (Bermuda), Long View Systems (Canada), Microland (India), and C3i (US).
Key Target Audience of Workplace Services Market
- Workplace service providers
- Mobility service providers
- Mobile application consumers
- Application and software developers
- IT service providers
- Cloud service providers
- Consultants/consultancies/advisory firms
- Training and education service providers
- Investors and consultants
The research study answers several questions for the stakeholders, primarily which market segments to focus in the next 25 years for prioritizing the efforts and investments.
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Request Sample Scope of the Report
The research report categorizes the workplace services to forecast the revenues and analyzes the trends in each of the following submarkets:
Workplace Services Market By Service Type
- End-User Outsourcing Services
- Managed Communication and Collaboration Services
- Managed Mobility Services
- Managed IT Asset Services
- Tech Support Services
By Organization Size
- Small and Medium-sized Enterprises (SMEs)
- Large Enterprises
By Vertical
- Media and Entertainment
- BFSI
- Consumer Goods and Retail
- Manufacturing
- Healthcare and Life Sciences
- Education
- Telecom, IT, and ITES
- Energy and Utilities
- Government and Public Sector
- Others (transport and logistics, and travel and hospitality)
By Region
- North America
- Europe
- MEA
- APAC
- Latin America
Available Customizations
With the given market data, MarketsandMarkets offers customizations based on the companys specific needs. The following customization options are available for the report:
Geographic Analysis
- Further breakdown of the APAC market into countries contributing 75% to the regional workplace services market size
- Further breakdown of the North American market into countries contributing 75% to the regional market size
- Further breakdown of the Latin American market into countries contributing 75% to the regional market size
- Further breakdown of the MEA market into countries contributing 75% to the regional market size
- Further breakdown of the European market into countries contributing 75% to the regional market size
Company Information
- Detailed analysis and profiling of additional market players (up to 5)
Workplace services covers the managed services adopted for workplace. The workplace services market size is expected to grow from USD 71.53 Billion in 2017 to USD 120.68 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 11.0% during the forecast period. An increasing need to focus more on their core competencies, shifting the burden of compliance to workplace MSPs, realizing measurable business value offered by workplace services, and increasing commoditization of workplace services are driving the market growth.
The workplace services market report has been broadly classified on the basis of workplace service types, organization sizes, verticals, software, and regions.
The tech support services type is expected to grow at the highest CAGR during the forecast period. Managed IT infrastructure service providers offer end-to-end IT support to enterprises. These services include service desks, self-service, and onsite/desk side support services. The diverse range of technologies and platforms across enterprises demands the presence of an accessible, resourceful IT environment that can bear all calamities. The rapid change in technology, introduction of cloud and mobility in organizations, and skilled workforce have also created the need for a single point of connection, which can handle all IT-related issues. This need is expected to raise the demand for tech support services during the forecast period.
The managed IT asset services segment is expected to hold the largest market share in the workplace services market. In an era of the convergence of business, IT, and cloud, maintaining a resourceful IT environment is critical for system administrators. It is important for organizations to outsource the IT asset management services prudently to achieve IT operational efficiency; long-term asset management; and auditing, compliance, and financial accountability. Managed IT asset services handle asset discovery; asset tracking, reporting, and alerting; and asset life cycle management. Hardware and software life cycle management is a significant aspect of managed IT asset services.
The healthcare and life sciences vertical is expected to grow at the highest CAGR in the workplace services market during the forecast period. From trillions of bytes of information being created by electronic health records to the patients desire to have ready access to this information, the vertical is rapidly moving toward a digital-first environment, where personalized medicines and empowered patients are the norms. Therefore, by focusing on the workers and their preferred work style, organization in the healthcare and life sciences vertical can shift the focus back to their most important assets, the people. The need for timely and accurate access to patients information, the ever-growing importance of effective communication, collaborations among the healthcare workers, and the significance of co-operation are driving the growth of the workplace services in the healthcare and life sciences vertical.
North America is expected to hold the largest market share and dominate the workplace services market from 2017 to 2022. The top countries contributing to the workplace services growth in North America are the US and Canada, out of which, about three-fourths of the market share is contributed by the US. The market in North America is expected to witness a slow growth rate during the forecast period as compared to the other regions, as the workplace services in this region is already well-established and may attain stagnancy. The Asia-Pacific (APAC) region is in the initial growth phase; however, it is expected to be the fastest-growing region in the global workplace services market. The key reason for the high growth is the presence of many service providers and their facilities, such as managed mobility and distribution centers, in this region.
The global market for workplace services faces the challenge of constant security threats to the enterprise IT environment, and increasing device varieties challenging the enhanced delivery of workplace services.
Major vendors providing workplace services are DXC Technology (US), Wipro (India), IBM (US), TCS (India), Atos (France), NTT DATA (Japan), HCL (India), Fujitsu (Japan), CompuCom (US), Cognizant (US), Unisys (US), Accenture (Ireland), Capgemini (France), T-Systems (Germany), Zensar (India), Getronics (the Netherlands), Computacenter (UK), Infosys (India), Tech Mahindra (India), Pomeroy (US), Insight Enterprises (US), Genpact (Bermuda), Long View Systems (Canada), Microland (India), and C3i (US).
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Table of Contents
1 Introduction (Page No. - 14)
1.1 Objectives of the Study
1.1.1 Business Intelligence
1.1.2 Competitive Intelligence
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Currency
1.6 Stakeholders
2 Research Methodology (Page No. - 18)
2.1 Research Data
2.1.1 Breakdown of Primaries
2.1.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Research Assumptions and Limitations
2.3.1 Assumptions
2.3.2 Limitations
3 Executive Summary (Page No. - 25)
4 Premium Insights (Page No. - 29)
4.1 Attractive Market Opportunities in the Market
4.2 Workplace Services Market, By Region, 2017
4.3 Market, By End-User Outsourcing Service Type, 2017 vs 2022
4.4 Market, By Managed Communication and Collaboration Service Type, 2017 vs 2022
4.5 Market, By Managed IT Asset Service Type, 2017 vs 2022
4.6 Market, By Organization Size, 2017 vs 2022
4.7 Market, By Vertical, 2017 vs 2022
4.8 Market Investment Scenario
5 Market Overview and Industry Trends (Page No. - 35)
5.1 Introduction
5.2 Vendor Ecosystem
5.3 Use Cases
5.4 Top Emerging Digital Workplace Technologies
5.5 Market Dynamics
5.5.1 Drivers
5.5.1.1 Commoditization of Workplace Services
5.5.1.2 Workplace Services Offer Measurable Business Value
5.5.1.3 Shifting the Burden of Compliance to Workplace Service Providers
5.5.1.4 Organizations Need to Focus More on Their Core Business Competencies
5.5.2 Restraints
5.5.2.1 Workplace Service Providers Lack Flexibility and Scalability in Their Service Offerings
5.5.3 Opportunities
5.5.3.1 Long-Term Partnerships With Workplace Service Providers Will Increase the Market Growth Rate
5.5.3.2 Automation is Encouraging the Workplace Service Providers to Embrace Zero Touch Models
5.5.4 Challenges
5.5.4.1 Constant Security Threats to the Enterprise IT Environment
5.5.4.2 The Increasing Device Varieties Pose A Challenge to the Enhanced Delivery of Workplace Services
6 Workplace Services Market Analysis, By Service Type (Page No. - 48)
6.1 Introduction
6.2 End-User Outsourcing Services
6.2.1 Managed Communication and Collaboration Services
6.2.1.1 Managed Voip
6.2.1.2 Managed Email Services
6.2.1.3 Managed UCC
6.2.2 Managed Mobility Services
6.2.3 Managed IT Asset Services
6.2.3.1 Managed Print Services
6.2.3.2 Managed Desktop Services
6.2.3.3 Backup and Disaster Recovery
6.3 Tech Support Services
7 Workplace Services Market Analysis, By Organization Size (Page No. - 65)
7.1 Introduction
7.2 Small and Medium-Sized Enterprises
7.3 Large Enterprises
8 Workplace Services Market Analysis, By Vertical (Page No. - 70)
8.1 Introduction
8.2 Media and Entertainment
8.3 Banking, Financial Services, and Insurance
8.4 Consumer Goods and Retail
8.5 Manufacturing
8.6 Healthcare and Life Sciences
8.7 Education
8.8 Telecom, IT, and ITes
8.9 Energy and Utilities
8.10 Government and Public Sector
8.11 Others
9 Geographic Analysis (Page No. - 82)
9.1 Introduction
9.2 North America
9.3 Europe
9.4 Asia Pacific
9.5 Middle East and Africa
9.6 Latin America
10 Company Profiles (Page No. - 103)
(Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments)*
10.1 DXC Technology
10.2 Wipro
10.3 IBM
10.4 HCL
10.5 TCS
10.6 NTT Data
10.7 Compucom
10.8 ATOS
10.9 Unisys
10.10 Fujitsu
10.11 Cognizant
10.12 Accenture
*Details on Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments Might Not Be Captured in Case of Unlisted Companies.
11 Appendix (Page No. - 140)
11.1 Discussion Guide
11.2 Knowledge Store: Marketsandmarkets Subscription Portal
11.3 Introducing RT: Real-Time Market Intelligence
11.4 Available Customization
11.5 Related Reports
11.6 Author Details
List of Tables (65 Tables)
Table 1 United States Dollar Exchange Rate, 20142017
Table 2 Workplace Services Market: Use Cases
Table 3 Market Size, By Service Type, 20152022 (USD Billion)
Table 4 Service Types: Market Size, By Region, 20152022 (USD Billion)
Table 5 End-User Outsourcing Services: Market Size, By Service Type, 20152022 (USD Billion)
Table 6 End-User Outsourcing Services: Market Size, By Region, 20152022 (USD Billion)
Table 7 Managed Communication and Collaboration Services Market Size, By Region, 20152022 (USD Billion)
Table 8 Managed Communication and Collaboration Services Market Size, By Service Type, 20152022 (USD Billion)
Table 9 Managed Voice Over Internet Protocol Market Size, By Region, 20152022 (USD Billion)
Table 10 Managed Email Services Market Size, By Region, 20152022 (USD Billion)
Table 11 Managed Unified Communication and Collaboration Market Size, By Region, 20152022 (USD Billion)
Table 12 Managed Mobility Services Market Size, By Region, 20152022 (USD Billion)
Table 13 Managed IT Asset Services Market Size, By Region, 20152022 (USD Billion)
Table 14 Managed IT Asset Services Market Size, By Service Type, 20152022 (USD Billion)
Table 15 Managed Print Services Market Size, By Region, 20152022 (USD Billion)
Table 16 Managed Desktop Services Market Size, By Region, 20152022 (USD Billion)
Table 17 Backup and Disaster Recovery Market Size, By Region, 20152022 (USD Billion)
Table 18 Tech Support Services: Market Size, By Region, 20152022 (USD Billion)
Table 19 Market Size By Organization Size, 20152022 (USD Billion)
Table 20 Organization Size: Market Size, By Region, 20152022 (USD Billion)
Table 21 Small and Medium-Sized Enterprises: Market Size, By Region, 20152022 (USD Billion)
Table 22 Large Enterprises: Market Size, By Region, 20152022 (USD Billion)
Table 23 Workplace Services Market Size, By Vertical, 20152022 (USD Billion)
Table 24 Verticals: Market Size, By Region, 20152022 (USD Billion)
Table 25 Media and Entertainment: Market Size, By Region, 20152022 (USD Billion)
Table 26 Banking, Financial Services, and Insurance: Market Size, By Region, 20152022 (USD Billion)
Table 27 Consumer Goods and Retail: Market Size, By Region, 20152022 (USD Billion)
Table 28 Manufacturing: Market Size, By Region, 20152022 (USD Billion)
Table 29 Healthcare and Life Sciences: Market Size, By Region, 20152022 (USD Billion)
Table 30 Education: Market Size, By Region, 20152022 (USD Billion)
Table 31 Telecom, IT and ITes: Market Size, By Region, 20152022 (USD Billion)
Table 32 Energy and Utilities: Market Size, By Region, 20152022 (USD Billion)
Table 33 Government and Public Sector: Market Size, By Region, 20152022 (USD Billion)
Table 34 Others: Market Size, By Region, 20152022 (USD Billion)
Table 35 Workplace Services Market Size, By Region, 20152022 (USD Billion)
Table 36 North America: Market Size, By Service Type, 20152022 (USD Billion)
Table 37 North America: Market Size, By End-User Outsourcing Service Type, 20152022 (USD Billion)
Table 38 North America: Market Size, By Managed Communication and Collaboration Service Type, 20152022 (USD Billion)
Table 39 North America: Market Size, By Managed IT Asset Service Type, 20152022 (USD Billion)
Table 40 North America: Market Size, By Organization Size, 20152022 (USD Billion)
Table 41 North America: Workplace Services Market Size, By Vertical, 20152022 (USD Billion)
Table 42 Europe: Market Size, By Service Type, 20152022 (USD Billion)
Table 43 Europe: Market Size, By End-User Outsourcing Service Type, 20152022 (USD Billion)
Table 44 Europe: Market Size, By Managed Communication and Collaboration Service Type, 20152022 (USD Billion)
Table 45 Europe: Market Size, By Managed IT Asset Service Type, 20152022 (USD Billion)
Table 46 Europe: Market Size, By Organization Size, 20152022 (USD Billion)
Table 47 Europe: Workplace Services Market Size, By Vertical, 20152022 (USD Billion)
Table 48 Asia Pacific: Market Size, By Service Type, 20152022 (USD Billion)
Table 49 Asia Pacific: Market Size, By End-User Outsourcing Service Type, 20152022 (USD Billion)
Table 50 Asia Pacific: Market Size, By Managed Communication and Collaboration Service Type, 20152022 (USD Billion)
Table 51 Asia Pacific: Market Size, By Managed IT Asset Service Type, 20152022 (USD Billion)
Table 52 Asia Pacific: Market Size, By Organization Size, 20152022 (USD Billion)
Table 53 Asia Pacific: Workplace Services Market Size, By Vertical, 20152022 (USD Billion)
Table 54 Middle East and Africa: Market Size, By Service Type, 20152022 (USD Billion)
Table 55 Middle East and Africa: Market Size, By End-User Outsourcing Service Type, 20152022 (USD Billion)
Table 56 Middle East and Africa: Market Size, By Managed Communication and Collaboration Service Type, 20152022 (USD Billion)
Table 57 Middle East and Africa: Market Size, By Managed IT Asset Service Type, 20152022 (USD Billion)
Table 58 Middle East and Africa: Market Size, By Organization Size, 20152022 (USD Billion)
Table 59 Middle East and Africa: Workplace Services Market Size, By Vertical, 20152022 (USD Billion)
Table 60 Latin America: Market Size, By Service Type, 20152022 (USD Billion)
Table 61 Latin America: Market Size, By End-User Outsourcing Service Type, 20152022 (USD Billion)
Table 62 Latin America: Market Size, By Managed Communication and Collaboration Service Type, 20152022 (USD Billion)
Table 63 Latin America: Market Size, By Managed IT Asset Service Type, 20152022 (USD Billion)
Table 64 Latin America: Market Size, By Organization Size, 20152022 (USD Billion)
Table 65 Latin America: Workplace Services Market Size, By Vertical, 20152022 (USD Billion)
List of Figures (42 Figures)
Figure 1 Global Workplace Services Market: Market Segmentation
Figure 2 Global Workplace Services Market Research Design
Figure 3 Research Methodology
Figure 4 Data Triangulation
Figure 5 Market Size Estimation Methodology: Bottom-Up Approach
Figure 6 Market Size Estimation Methodology: Top-Down Approach
Figure 7 Workplace Services Market Analysis
Figure 8 Fastest Growing Segments in the Market
Figure 9 Asia Pacific is Expected to Have the Highest CAGR During the Forecast Period
Figure 10 Increasing Need for Digital Business Transformation is Expected to Drive the Growth of the Market
Figure 11 North America is Estimated to Have the Largest Market Share in 2017
Figure 12 Managed IT Asset Services Segment is Expected to Have the Largest Market Share During the Forecast Period
Figure 13 Managed Unified Communication and Collaboration Segment is Expected to Have the Largest Market Share During the Forecast Period
Figure 14 Managed Desktop Services Segment is Expected to Have the Largest Workplace Services Market Share During the Forecast Period
Figure 15 Large Enterprises are the Key Adopters of Workplace Services
Figure 16 Telecom, IT, and ITes Vertical is Expected to Have the Largest Market Share During the Forecast Period
Figure 17 Workplace Services Market: Market Investment Scenario
Figure 18 Vendor Ecosystem
Figure 19 The Five Key Components for Workplace
Figure 20 Managed Mobility Services Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 21 Unified Communication and Collaboration Provides Strategic Benefits to the Enterprises
Figure 22 Managed Print Services: Workflow Model
Figure 23 Managed Desktop Services Capabilities
Figure 24 Backup and Disaster Recovery Framework
Figure 25 Managed Service Desk Topology
Figure 26 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 27 Healthcare and Life Sciences Vertical is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 28 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 29 Asia Pacific is Expected to Be A Hotspot for the Market During the Forecast Period
Figure 30 North America: Market Snapshot
Figure 31 Asia Pacific: Market Snapshot
Figure 32 DXC Technology: Company Snapshot
Figure 33 Wipro: Company Snapshot
Figure 34 IBM: Company Snapshot
Figure 35 HCL: Company Snapshot
Figure 36 TCS: Company Snapshot
Figure 37 NTT Data: Company Snapshot
Figure 38 ATOS: Company Snapshot
Figure 39 Unisys: Company Snapshot
Figure 40 Fujitsu: Company Snapshot
Figure 41 Cognizant: Company Snapshot
Figure 42 Accenture: Company Snapshot
Growth opportunities and latent adjacency in Workplace Services Market