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Sales Force Automation Software Market by Application (Lead Management, Sales Forecasting, Order & Invoices Management, Opportunity Management, and Others), Deployment Type (Cloud and On-premise), and Industry Vertical (Healthcare, Retail, Telecom, Food & Beverages, BFSI, and Others) - Global Opportunity Analysis and Industry Forecast, 2017-2023

  • ALL1637365
  • 162 Pages
  • September 2017
  • ICT & Media
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Sales force automation software is a software solution, which automates the processes involved in sales such as lead generation, sales forecasting, contact management, order & invoices management, email integration, and others. This software increases productivity and efficiency of sales processes.

The growth of the global sales force software market is driven by surge in need to streamline the sales processes to reduce manual efforts required for sales data, increase in need for tracking mechanism, and rise in need for business intelligence & insights. However, increase in data security & privacy concerns, complexity related to the implementation of software due to varying selling approaches to different customers, and lack of awareness & skill sets are expected to restrain the sales force automation software market growth. Conversely, rise in the adoption of cloud-based subscription programs and upsurge in innovation in the field of mobile telecommunications technology such as 4G & 5G are expected to provide potential growth opportunities for the sales force automation software market.

The report segments the sales force automation software market on the basis of application, deployment type, industry vertical, and geography. Based on application, the market is categorized into lead management, sales forecasting, order & invoices management, opportunity management, and others (email integration, contact management, analytics, and relationship management). By deployment type, it is bifurcated into cloud and on-premises. According to industry vertical, it is fragmented into healthcare, retail, telecom, food & beverages, BFSI, and others (consumer goods and logistics). Geographically, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

The key players operating in the sales force automation software market are Aptean, Bpmonline, Infusionsoft, Infor, Oracle (NetSuite Inc.), Pegasystems, SAP SE, Salesforce.com, Inc., SugarCRM, and Zoho Corporation.

KEY BENEFITS FOR STAKEHOLDERS

  • This report provides an extensive analysis of the current & emerging market trends and dynamics in the global sales force automation software market.
  • In-depth analysis is carried out by constructing market estimations for key market segments between 2016 and 2023.
  • This report entails a detailed quantitative analysis of the current trends and future estimations from 2016 to 2023, which helps to identify the prevailing global sales force automation software market opportunities.
  • Extensive analysis of the sales force automation software market is conducted by following key product positioning and monitoring the top competitors within the market framework.

KEY MARKET SEGMENTS

By Application

  • Lead Management
  • Sales Forecasting
  • Order & Invoices Management
  • Opportunity Management
  • Others (Email Integration, Contact Management, Analytics, and Relationship Management)

By Deployment Type

  • Cloud
  • On-premises

By Industry Vertical

  • Healthcare
  • Retail
  • Telecom
  • Food & Beverages
  • BFSI
  • Others (Consumer Goods and Logistics)

By Geography

  • North America

    • U.S.
    • Canada
    • Mexico

  • Europe

    • UK
    • Germany
    • France
    • Russia
    • Rest of Europe

  • Asia-Pacific

    • China
    • India
    • Japan
    • Australia
    •  Rest of Asia-Pacific

  • LAMEA

    • Brazil
    • Saudi Arabia
    • South Africa
    • Rest of LAMEA

CHAPTER 1 INTRODUCTION

1.1. REPORT DESCRIPTION

1.2. KEY BENEFITS

1.3. RESEARCH METHODOLOGY

1.3.1. Primary research

1.3.2. Secondary research

1.3.3. Analyst tools and models

1.3.4. Market segmentation

CHAPTER 2 EXECUTIVE SUMMARY

2.1. CXO PERSPECTIVE

CHAPTER 3 MARKET OVERVIEW

3.1. MARKET DEFINITION AND SCOPE

3.2. KEY FINDINGS

3.2.1. Top winning strategies

3.2.2. Top investment pockets

3.2.3. Top impacting factors

3.2.3.1. Growing need to streamline the sales processes

3.2.3.2. Increasing need of tracking mechanism

3.2.3.3. Growing need for business intelligence & insights

3.2.3.4. Data security and privacy concern

3.2.3.5. Rise in cloud based CRM technology

3.3. PORTERS FIVE FORCES

3.3.1. Bargaining power of suppliers

3.3.2. Bargaining power of buyers

3.3.3. Threat of substitutes

3.3.4. Threat of new entrants

3.3.5. Competitive rivalry

3.4. MARKET PLAYER POSITIONING

3.5. MARKET DYNAMICS

3.5.1. Drivers

3.5.1.1. Growing need to streamline the sales processes

3.5.1.2. Increasing need of tracking mechanism

3.5.1.3. Growing need for business intelligence & insights

3.5.2. Restraints

3.5.2.1. Data security & privacy concern

3.5.2.2. Complexity related to software implementation

3.5.2.3. Lack of awareness & skill sets related to software implementation

3.5.3. Opportunities

3.5.3.1. Rise in cloud based CRM technology

3.5.3.2. Emerging innovation in the field of mobile telecommunications technology

CHAPTER 4 GLOBAL SALES FORCE AUTOMATION SOFTWARE MARKET, BY APPLICATION

4.1. OVERVIEW

4.2. LEAD MANAGEMENT

4.2.1. Key market trends

4.2.2. Key growth factors and opportunities

4.2.3. Market size and forecast

4.3. SALES FORECASTING

4.3.1. Key market trends

4.3.2. Key growth factors and opportunities

4.3.3. Market size and forecast

4.4. ORDER & INVOICES MANAGEMENT

4.4.1. Key market trends

4.4.2. Key growth factors and opportunities

4.4.3. Market size and forecast

4.5. OPPORTUNITY MANAGEMENT

4.5.1. Key market trends

4.5.2. Key growth factors and opportunities

4.5.3. Market size and forecast

4.6. OTHERS (EMAIL INTEGRATION, RELATIONSHIP MANAGEMENT, AND OTHERS)

4.6.1. Key market trends 62

4.6.2. Key growth factors and opportunities

4.6.3. Market size and forecast

CHAPTER 5 GLOBAL SALES FORCE AUTOMATION SOFTWARE MARKET, BY DEPLOYMENT TYPE

5.1. OVERVIEW

5.2. CLOUD

5.2.1. Key market trends

5.2.2. Key growth factors and opportunities

5.2.3. Market size and forecast

5.3. ON-PREMISES


5.3.1. Key market trends

5.3.2. Key growth factors and opportunities

5.3.3. Market size and forecast

CHAPTER 6 GLOBAL SALES FORCE AUTOMATION SOFTWARE MARKET, BY INDUSTRY VERTICAL

6.1. OVERVIEW

6.2. HEALTHCARE

6.2.1. Key market trends

6.2.2. Key growth factors and opportunities

6.2.3. Market size and forecast

6.3. RETAIL

6.3.1. Key market trends

6.3.2. Key growth factors and opportunities

6.3.3. Market size and forecast

6.4. TELECOM

6.4.1. Key market trends

6.4.2. Key growth factors and opportunities

6.4.3. Market size and forecast

6.5. FOOD & BEVERAGES

6.5.1. Key market trends

6.5.2. Key growth factors and opportunities

6.5.3. Market size and forecast

6.6. BFSI

6.6.1. Key market trends

6.6.2. Key growth factors and opportunities

6.6.3. Market size and forecast

6.7. OTHERS (CONSUMER GOODS & LOGISTICS)

6.7.1. Key market trends

6.7.2. Key growth factors and opportunities

6.7.3. Market size and forecast

CHAPTER 7 SALES FORCE AUTOMATION SOFTWARE MARKET, BY GEOGRAPHY

7.1. OVERVIEW

7.2. NORTH AMERICA

7.2.1. Key trends

7.2.2. Key growth factors and opportunities

7.2.3. Market size and forecast

7.2.3.1. U.S.

7.2.3.2. Canada

7.2.3.3. Mexico

7.2.4. North America sales force automation software market, by application

7.2.5. North America sales force automation software market, by deployment type

7.2.1. North America sales force automation software market, by industry vertical

7.3. EUROPE

7.3.1. Key market trends

7.3.2. Key growth factors and opportunities

7.3.3. Market size and forecast

7.3.3.1. UK

7.3.3.2. Germany

7.3.3.3. France

7.3.3.4. Italy

7.3.3.5. Rest of Europe

7.3.4. Europe sales force automation software market, by application

7.3.5. Europe sales force automation software market, by deployment type

7.3.6. Europe sales force automation software market, by industry vertical

7.4. ASIA-PACIFIC

7.4.1. Key market trends

7.4.2. Key growth factors and opportunities

7.4.3. Market size and forecast

7.4.3.1. China

7.4.3.2. India

7.4.3.3. Singapore

7.4.3.4. Rest of Asia-Pacific

7.4.4. Asia-Pacific sales force automation software market, by application

7.4.5. Asia-Pacific sales force automation software market, by deployment type

7.4.6. Asia-Pacific sales force automation software market, by industry vertical

7.5. LAMEA

7.5.1. Key market trends

7.5.2. Key growth factors and opportunities

7.5.3. Market size and forecast

7.5.3.1. Latin America

7.5.3.2. Middle East

7.5.3.3. Africa

7.5.4. LAMEA sales force automation software market, by application

7.5.5. LAMEA sales force automation software market, by deployment type

7.5.6. LAMEA sales force automation software market, by industry vertical

CHAPTER 8 COMPANY PROFILES

8.1. APTEAN

8.1.1. Company overview

8.1.2. Company snapshot

8.1.3. Operating business segments

8.1.4. Product portfolio

8.1.5. Business performance

8.1.6. Key strategic moves and developments

8.2. BPM'ONLINE

8.2.1. Company overview

8.2.2. Company snapshot

8.2.3. Operating business segments

8.2.4. Product portfolio

8.2.5. Business performance

8.2.6. Key strategic moves and developments

8.3. INFUSIONSOFT

8.3.1. Company overview

8.3.2. Company snapshot

8.3.3. Operating business segments

8.3.4. Product portfolio

8.3.5. Business performance

8.3.6. Key strategic moves and developments

8.4. INFOR

8.4.1. Company overview

8.4.2. Company snapshot

8.4.3. Operating business segments

8.4.4. Product portfolio

8.4.5. Business performance

8.4.6. Key strategic moves and developments

8.5. ORACLE (NETSUITE INC.) CORPORATION

8.5.1. Company overview

8.5.2. Company snapshot

8.5.3. Operating business segments

8.5.4. Product portfolio

8.5.5. Business performance

8.5.6. Key strategic moves and developments

8.6. PEGASYSTEMS, INC.

8.6.1. Company overview

8.6.2. Company snapshot

8.6.3. Operating business segments

8.6.4. Product portfolio

8.6.5. Business performance

8.6.6. Key strategic moves and developments

8.7. SAP SE

8.7.1. Company overview

8.7.2. Company snapshot

8.7.3. Operating business segments

8.7.4. Product portfolio

8.7.5. Business performance

8.7.6. Key strategic moves and developments

8.8. SALESFORCE.COM, INC.

8.8.1. Company overview

8.8.2. Company snapshot

8.8.3. Operating business segments

8.8.4. Product portfolio

8.8.5. Business performance

8.8.6. Key strategic moves and developments

8.9. SUGARCRM INC.

8.9.1. Company overview

8.9.2. Company snapshot

8.9.3. Operating business segments

8.9.4. Product portfolio

8.9.5. Business performance

8.9.6. Key strategic moves and developments

8.10. ZOHO CORPORATION PVT. LTD

8.10.1. Company overview

8.10.2. Company snapshot

8.10.3. Operating business segments

8.10.4. Product portfolio

8.10.5. Business performance

8.10.6. Key strategic moves and developments

LIST OF TABLES

TABLE 1. GLOBAL SALES FORCE AUTOMATION SOFTWARE MARKET

REVENUE, BY APPLICATION, 2016-2023 ($MILLION)

TABLE 2. LEAD MANAGEMENT MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)

TABLE 3. SALES FORECASTING MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)

TABLE 4. ORDER & INVOICES MANAGEMENT MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)

TABLE 5. OPPORTUNITY MANAGEMENT MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)

TABLE 6. OTHERS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)

TABLE 7. GLOBAL SALES FORCE AUTOMATION SOFTWARE MARKET REVENUE, BY DEPLOYMENT TYPE, 2016-2023 ($MILLION)

TABLE 8. CLOUD SALES FORCE AUTOMATION SOFTWARE MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)

TABLE 9. ON-PREMISES SALES FORCE AUTOMATION SOFTWARE MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)

TABLE 10. GLOBAL SALES FORCE AUTOMATION SOFTWARE MARKET REVENUE, BY INDUSTRY VERTICAL, 2016-2023 ($MILLION)

TABLE 11. HEALTHCARE SALES FORCE AUTOMATION SOFTWARE MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)

TABLE 12. RETAIL SALES FORCE AUTOMATION SOFTWARE MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)

TABLE 13. TELECOM SALES FORCE AUTOMATION SOFTWARE MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)

TABLE 14. FOOD & BEVERAGES SALES FORCE AUTOMATION SOFTWARE MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)

TABLE 15. BFSI SALES FORCE AUTOMATION SOFTWARE MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION) 77

TABLE 16. OTHERS SALES FORCE AUTOMATION SOFTWARE MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)

TABLE 17. SALES FORCE AUTOMATION SOFTWARE MARKET BY GEOGRAPHY, 2016-2023 ($MILLION)

TABLE 18. NORTH AMERICA SALES FORCE AUTOMATION SOFTWARE MARKET BY COUNTRY, 2016-2023 ($MILLION)

TABLE 19. NORTH AMERICA SALES FORCE AUTOMATION SOFTWARE MARKET BY APPLICATION, 2016-2023 ($MILLION)

TABLE 20. NORTH AMERICA SALES FORCE AUTOMATION SOFTWARE MARKET BY DEPLOYMENT TYPE, 2016-2023 ($MILLION)

TABLE 21. NORTH AMERICA SALES FORCE AUTOMATION SOFTWARE MARKET BY INDUSTRY VERTICAL, 2016-2023 ($MILLION)

TABLE 22. EUROPE SALES FORCE AUTOMATION SOFTWARE MARKET BY COUNTRY, 2016-2023 ($MILLION)

TABLE 23. EUROPE SALES FORCE AUTOMATION SOFTWARE MARKET BY APPLICATION, 2016-2023 ($MILLION)

TABLE 24. EUROPE SALES FORCE AUTOMATION SOFTWARE MARKET BY DEPLOYMENT MODEL, 2016-2023 ($MILLION)

TABLE 25. EUROPE SALES FORCE AUTOMATION SOFTWARE MARKET BY INDUSTRY VERTICAL, 2016-2023 ($MILLION)

TABLE 26. ASIA-PACIFIC SALES FORCE AUTOMATION SOFTWARE MARKET BY COUNTRY, 2016-2023 ($MILLION)

TABLE 27. ASIA-PACIFIC SALES FORCE AUTOMATION SOFTWARE MARKET BY APPLICATION, 2016-2023 ($MILLION)

TABLE 28. ASIA PACIFIC SALES FORCE AUTOMATION SOFTWARE MARKET BY DEPLOYMENT MODEL, 2016-2023 ($MILLION)

TABLE . ASIA-PACIFIC SALES FORCE AUTOMATION SOFTWARE MARKET BY INDUSTRY VERTICAL, 2016-2023 ($MILLION)

TABLE 30. LAMEA SALES FORCE AUTOMATION SOFTWARE MARKET BY REGION, 2016-2023 ($MILLION)

TABLE 31. LAMEA SALES FORCE AUTOMATION SOFTWARE MARKET BY APPLICATION, 2016-2023 ($MILLION)

TABLE 32. LAMEA SALES FORCE AUTOMATION SOFTWARE MARKET BY DEPLOYMENT MODEL, 2016-2023 ($MILLION)

TABLE 33. LAMEA SALES FORCE AUTOMATION SOFTWARE MARKET BY INDUSTRY VERTICAL, 2016-2023 ($MILLION)

TABLE 34. APTEAN: COMPANY SNAPSHOT

TABLE 35. APTEAN: OPERATING SEGMENTS

TABLE 36. APTEAN: PRODUCT PORTFOLIO

TABLE 37. BPMONLINE: COMPANY SNAPSHOT

TABLE 38. BPMONLINE: OPERATING SEGMENTS

TABLE 39. BPMONLINE: PRODUCT PORTFOLIO

TABLE 40. INFUSIONSOFT: COMPANY SNAPSHOT

TABLE 41. INFUSIONSOFT: OPERATING SEGMENTS

TABLE 42. INFUSIONSOFT: PRODUCT PORTFOLIO

TABLE 43. INFOR.: COMPANY SNAPSHOT

TABLE 44. INFOR: OPERATING SEGMENTS

TABLE 45. INFOR: PRODUCT PORTFOLIO

TABLE 46. ORACLE (NETSUITE INC.) CORPORATION: COMPANY SNAPSHOT

TABLE 47. ORACLE (NETSUITE INC.) CORPORATION: OPERATING SEGMENTS

TABLE 48. ORACLE (NETSUITE INC.) CORPORATION: PRODUCT PORTFOLIO

TABLE 49. PEGASYSTEMS INC.: COMPANY SNAPSHOT

TABLE 50. PEGASYSTEMS INC.: OPERATING SEGMENTS

TABLE 51. PEGASYSTEMS INC.: PRODUCT PORTFOLIO

TABLE 52. SAP SE: COMPANY SNAPSHOT

TABLE 53. SAP SE: OPERATING SEGMENTS

TABLE 54. SAP SE: PRODUCT PORTFOLIO

TABLE 55. SALESFORCE.COM: COMPANY SNAPSHOT

TABLE 56. SALESFORCE.COM: OPERATING SEGMENTS

TABLE 57. SALESFORCE.COM: PRODUCT PORTFOLIO

TABLE 58. SUGARCRM INC.: COMPANY SNAPSHOT

TABLE 59. SUGARCRM INC.: OPERATING SEGMENTS

TABLE 60. SUGARCRM INC.: PRODUCT PORTFOLIO

TABLE 61. ZOHO CORPORATION: COMPANY SNAPSHOT

TABLE 62. ZOHO CORPORATION: OPERATING SEGMENTS

TABLE 63. ZOHO CORPORATION: PRODUCT PORTFOLIO

LIST OF FIGURES

FIGURE 1. MARKET SEGMENTATION: SALES FORCE AUTOMATION SOFTWARE MARKET

FIGURE 2. TOP WINNING STRATEGIES, 2015-2017 (%)

FIGURE 3. TOP WINNING STRATEGIES, 2015-2017

FIGURE 4. TOP INVESTMENT POCKETS

FIGURE 5. HIGH BARGAINING POWER OF SUPPLIERS

FIGURE 6. LOW BARGAINING POWER OF BUYERS

FIGURE 7. LOW-TO-MODERATE THREAT OF SUBSTITUTES

FIGURE 8. MODERATE-TO-HIGH THREAT OF NEW ENTRANTS

FIGURE 9. HIGH COMPETITIVE RIVALRY

FIGURE 10. MARKET SHARE, 2016

FIGURE 11. DRIVERS, RESTRAINTS, AND OPPORTUNITIES

FIGURE 12. GLOBAL SALES FORCE AUTOMATION SOFTWARE MARKET, BY APPLICATION

FIGURE 13. GLOBAL SALES FORCE AUTOMATION SOFTWARE MARKET, BY DEPLOYMENT TYPE

FIGURE 14. GLOBAL SALES FORCE AUTOMATION SOFTWARE MARKET, BY INDUSTRY VERTICAL

FIGURE 15. SALES FORCE AUTOMATION SOFTWARE MARKET BY GEOGRAPHY, MARKET SHARE AND CAGR

FIGURE 16. NORTH AMERICA SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION)

FIGURE 17. U.S. SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION)

FIGURE 18. CANADA SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION)

FIGURE 19. MEXICO SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION)

FIGURE 20. EUROPE SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION)

FIGURE 21. UK SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION)

FIGURE 22. GERMANY SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION)

FIGURE 23. FRANCE SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION)

FIGURE 24. ITALY SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION)

FIGURE 25. REST OF EUROPE SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION)

FIGURE 26. ASIA-PACIFIC SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION)

FIGURE 27. CHINA SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION)

FIGURE 28. INDIA SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION)

FIGURE . JAPAN SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION)

FIGURE 30. SINGAPORE SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 (MILLION)

FIGURE 31. REST OF ASIA-PACIFIC SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION)

FIGURE 32. LAMEA SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION) 112

FIGURE 33. LATIN AMERICA SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION)

FIGURE 34. MIDDLE EAST SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION)

FIGURE 35. AFRICA SALES FORCE AUTOMATION SOFTWARE MARKET, 2016-2023 ($MILLION)

FIGURE 36. INFOR: NET SALES, 2014-2016 ($MILLION)

FIGURE 37. INFOR: REVENUE SHARE BY BUSINESS, 2016 (%)

FIGURE 38. ORACLE (NETSUITE INC.) CORPORATION: NET SALES, 2014-2016 ($MILLION)

FIGURE 39. ORACLE (NETSUITE INC.) CORPORATION: REVENUE SHARE BY BUSINESS, 2016 (%)

FIGURE 40. ORACLE (NETSUITE INC.) CORPORATION REVENUE SHARE BY GEOGRAPHY, 2016 (%)

FIGURE 41. PEGASYSTEMS INC.: NET SALES, 2014-2016 ($MILLION)

FIGURE 42. PEGASYSTEMS INC.: REVENUE SHARE BY BUSINESS, 2016 (%)

FIGURE 43. PEGASYSTEMS INC.: REVENUE SHARE BY GEOGRAPHY, 2016 (%)

FIGURE 44. SAP SE: NET SALES, 2014-2016 ($MILLION)

FIGURE 45. SAP SE: REVENUE BY BUSINESS, 2016 (%)

FIGURE 46. SAP SE: REVENUE BY GEOGRAPHY, 2016 (%)

FIGURE 47. SALESFORCE.COM: NET SALES, 2014-2016 ($MILLION)

FIGURE 48. SALESFORCE.COM: REVENUE SHARE BY BUSINESS, 2016 (%)

FIGURE 49. SALESFORCE.COM: REVENUE SHARE BY GEOGRAPHY, 2016 (%)

 
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