Global Helpdesk Automation Market Size, Status and Forecast 2022

Global Helpdesk Automation Market Size, Status and Forecast 2022

1 Industry Overview of Helpdesk Automation

1.1 Helpdesk Automation Market Overview

1.1.1 Helpdesk Automation Product Scope

1.1.2 Market Status and Outlook

1.2 Global Helpdesk Automation Market Size and Analysis by Regions

1.2.1 United States

1.2.2 EU

1.2.3 Japan

1.2.4 China

1.2.5 India

1.2.6 Southeast Asia

1.3 Helpdesk Automation Market by Type

1.3.1 Incident Management Systems

1.3.2 Self-service Password Reset

1.3.3 Knowledge Base

1.3.4 Incident Management Portal

1.3.5 Automated Diagnostics

1.4 Helpdesk Automation Market by End Users/Application

1.4.1 IT and Telecom

1.4.2 BFSI

1.4.3 Government and Education

1.4.4 Healthcare

1.4.5 Manufacturing and Automotive

1.4.6 Retail

1.4.7 Others

2 Global Helpdesk Automation Competition Analysis by Players

2.1 Helpdesk Automation Market Size (Value) by Players (2016 and 2017)

2.2 Competitive Status and Trend

2.2.1 Market Concentration Rate

2.2.2 Product/Service Differences

2.2.3 New Entrants

2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles

3.1 BMC Software

3.1.1 Company Profile

3.1.2 Main Business/Business Overview

3.1.3 Products, Services and Solutions

3.1.4 Helpdesk Automation Revenue (Value) (2012-2017)

3.1.5 Recent Developments

3.2 CA Technologies

3.2.1 Company Profile

3.2.2 Main Business/Business Overview

3.2.3 Products, Services and Solutions

3.2.4 Helpdesk Automation Revenue (Value) (2012-2017)

3.2.5 Recent Developments

3.3 HP Enterprise Services

3.3.1 Company Profile

3.3.2 Main Business/Business Overview

3.3.3 Products, Services and Solutions

3.3.4 Helpdesk Automation Revenue (Value) (2012-2017)

3.3.5 Recent Developments

3.4 LANDESK

3.4.1 Company Profile

3.4.2 Main Business/Business Overview

3.4.3 Products, Services and Solutions

3.4.4 Helpdesk Automation Revenue (Value) (2012-2017)

3.4.5 Recent Developments

3.5 ServiceNow

3.5.1 Company Profile

3.5.2 Main Business/Business Overview

3.5.3 Products, Services and Solutions

3.5.4 Helpdesk Automation Revenue (Value) (2012-2017)

3.5.5 Recent Developments

3.6 Atlassian

3.6.1 Company Profile

3.6.2 Main Business/Business Overview

3.6.3 Products, Services and Solutions

3.6.4 Helpdesk Automation Revenue (Value) (2012-2017)

3.6.5 Recent Developments

3.7 Axios Systems

3.7.1 Company Profile

3.7.2 Main Business/Business Overview

3.7.3 Products, Services and Solutions

3.7.4 Helpdesk Automation Revenue (Value) (2012-2017)

3.7.5 Recent Developments

3.8 Cherwell Software

3.8.1 Company Profile

3.8.2 Main Business/Business Overview

3.8.3 Products, Services and Solutions

3.8.4 Helpdesk Automation Revenue (Value) (2012-2017)

3.8.5 Recent Developments

3.9 Freshdesk

3.9.1 Company Profile

3.9.2 Main Business/Business Overview

3.9.3 Products, Services and Solutions

3.9.4 Helpdesk Automation Revenue (Value) (2012-2017)

3.9.5 Recent Developments

3.10 Happyfox

3.10.1 Company Profile

3.10.2 Main Business/Business Overview

3.10.3 Products, Services and Solutions

3.10.4 Helpdesk Automation Revenue (Value) (2012-2017)

3.10.5 Recent Developments

3.11 Heat Software

3.12 Kayako

3.13 NTR Global

3.14 Resolve Systems

3.15 Sunrise Software

3.16 SunView Software

3.17 Vision Helpdesk

3.18 Vorex

3.19 Zendesk

4 Global Helpdesk Automation Market Size by Type and Application (2012-2017)

4.1 Global Helpdesk Automation Market Size by Type (2012-2017)

4.2 Global Helpdesk Automation Market Size by Application (2012-2017)

4.3 Potential Application of Helpdesk Automation in Future

4.4 Top Consumer/End Users of Helpdesk Automation

5 United States Helpdesk Automation Development Status and Outlook

5.1 United States Helpdesk Automation Market Size (2012-2017)

5.2 United States Helpdesk Automation Market Size and Market Share by Players (2016 and 2017)

6 EU Helpdesk Automation Development Status and Outlook

6.1 EU Helpdesk Automation Market Size (2012-2017)

6.2 EU Helpdesk Automation Market Size and Market Share by Players (2016 and 2017)

7 Japan Helpdesk Automation Development Status and Outlook

7.1 Japan Helpdesk Automation Market Size (2012-2017)

7.2 Japan Helpdesk Automation Market Size and Market Share by Players (2016 and 2017)

8 China Helpdesk Automation Development Status and Outlook

8.1 China Helpdesk Automation Market Size (2012-2017)

8.2 China Helpdesk Automation Market Size and Market Share by Players (2016 and 2017)

9 India Helpdesk Automation Development Status and Outlook

9.1 India Helpdesk Automation Market Size (2012-2017)

9.2 India Helpdesk Automation Market Size and Market Share by Players (2016 and 2017)

10 Southeast Asia Helpdesk Automation Development Status and Outlook

10.1 Southeast Asia Helpdesk Automation Market Size (2012-2017)

10.2 Southeast Asia Helpdesk Automation Market Size and Market Share by Players (2016 and 2017)

11 Market Forecast by Regions, Type and Application (2017-2022)

11.1 Global Helpdesk Automation Market Size (Value) by Regions (2017-2022)

11.1.1 United States Helpdesk Automation Revenue and Growth Rate (2017-2022)

11.1.2 EU Helpdesk Automation Revenue and Growth Rate (2017-2022)

11.1.3 Japan Helpdesk Automation Revenue and Growth Rate (2017-2022)

11.1.4 China Helpdesk Automation Revenue and Growth Rate (2017-2022)

11.1.5 India Helpdesk Automation Revenue and Growth Rate (2017-2022)

11.1.6 Southeast Asia Helpdesk Automation Revenue and Growth Rate (2017-2022)

11.2 Global Helpdesk Automation Market Size (Value) by Type (2017-2022)

11.3 Global Helpdesk Automation Market Size by Application (2017-2022)

12 Helpdesk Automation Market Dynamics

12.1 Helpdesk Automation Market Opportunities

12.2 Helpdesk Automation Challenge and Risk

12.2.1 Competition from Opponents

12.2.2 Downside Risks of Economy

12.3 Helpdesk Automation Market Constraints and Threat

12.3.1 Threat from Substitute

12.3.2 Government Policy

12.3.3 Technology Risks

12.4 Helpdesk Automation Market Driving Force

12.4.1 Growing Demand from Emerging Markets

12.4.2 Potential Application

13 Market Effect Factors Analysis

13.1 Technology Progress/Risk

13.1.1 Substitutes

13.1.2 Technology Progress in Related Industry

13.2 Consumer Needs Trend/Customer Preference

13.3 External Environmental Change

13.3.1 Economic Fluctuations

13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix

Methodology

Analyst Introduction

Data Source

Figure Helpdesk Automation Product Scope

Figure Global Helpdesk Automation Market Size (Million USD) (2012-2017)

Table Global Helpdesk Automation Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure Global Helpdesk Automation Market Share by Regions in 2016

Figure United States Helpdesk Automation Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure EU Helpdesk Automation Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure Japan Helpdesk Automation Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure China Helpdesk Automation Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure India Helpdesk Automation Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure Southeast Asia Helpdesk Automation Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Figure Global Helpdesk Automation Market Share by Type in 2016

Figure Incident Management Systems Market Size (Million USD) and Growth Rate (2012-2017)

Figure Self-service Password Reset Market Size (Million USD) and Growth Rate (2012-2017)

Figure Knowledge Base Market Size (Million USD) and Growth Rate (2012-2017)

Figure Incident Management Portal Market Size (Million USD) and Growth Rate (2012-2017)

Figure Automated Diagnostics Market Size (Million USD) and Growth Rate (2012-2017)

Figure Global Helpdesk Automation Market Share by Application in 2016

Figure Helpdesk Automation Market Size (Million USD) and Growth Rate in IT and Telecom (2012-2017)

Figure Helpdesk Automation Market Size (Million USD) and Growth Rate in BFSI (2012-2017)

Figure Helpdesk Automation Market Size (Million USD) and Growth Rate in Government and Education (2012-2017)

Figure Helpdesk Automation Market Size (Million USD) and Growth Rate in Healthcare (2012-2017)

Figure Helpdesk Automation Market Size (Million USD) and Growth Rate in Manufacturing and Automotive (2012-2017)

Figure Helpdesk Automation Market Size (Million USD) and Growth Rate in Retail (2012-2017)

Figure Helpdesk Automation Market Size (Million USD) and Growth Rate in Others (2012-2017)

Table Helpdesk Automation Market Size (Million USD) by Players (2016 and 2017)

Figure Helpdesk Automation Market Size Share by Players in 2016

Figure Helpdesk Automation Market Size Share by Players in 2017

Table BMC Software Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of BMC Software (2012-2017)

Figure BMC Software Helpdesk Automation Business Revenue Market Share in 2016

Table CA Technologies Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of CA Technologies (2012-2017)

Figure CA Technologies Helpdesk Automation Business Revenue Market Share in 2016

Table HP Enterprise Services Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of HP Enterprise Services (2012-2017)

Figure HP Enterprise Services Helpdesk Automation Business Revenue Market Share in 2016

Table LANDESK Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of LANDESK (2012-2017)

Figure LANDESK Helpdesk Automation Business Revenue Market Share in 2016

Table ServiceNow Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of ServiceNow (2012-2017)

Figure ServiceNow Helpdesk Automation Business Revenue Market Share in 2016

Table Atlassian Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of Atlassian (2012-2017)

Figure Atlassian Helpdesk Automation Business Revenue Market Share in 2016

Table Axios Systems Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of Axios Systems (2012-2017)

Figure Axios Systems Helpdesk Automation Business Revenue Market Share in 2016

Table Cherwell Software Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of Cherwell Software (2012-2017)

Figure Cherwell Software Helpdesk Automation Business Revenue Market Share in 2016

Table Freshdesk Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of Freshdesk (2012-2017)

Figure Freshdesk Helpdesk Automation Business Revenue Market Share in 2016

Table Happyfox Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of Happyfox (2012-2017)

Figure Happyfox Helpdesk Automation Business Revenue Market Share in 2016

Table Heat Software Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of Heat Software (2012-2017)

Figure Heat Software Helpdesk Automation Business Revenue Market Share in 2016

Table Kayako Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of Kayako (2012-2017)

Figure Kayako Helpdesk Automation Business Revenue Market Share in 2016

Table NTR Global Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of NTR Global (2012-2017)

Figure NTR Global Helpdesk Automation Business Revenue Market Share in 2016

Table Resolve Systems Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of Resolve Systems (2012-2017)

Figure Resolve Systems Helpdesk Automation Business Revenue Market Share in 2016

Table Sunrise Software Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of Sunrise Software (2012-2017)

Figure Sunrise Software Helpdesk Automation Business Revenue Market Share in 2016

Table SunView Software Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of SunView Software (2012-2017)

Figure SunView Software Helpdesk Automation Business Revenue Market Share in 2016

Table Vision Helpdesk Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of Vision Helpdesk (2012-2017)

Figure Vision Helpdesk Helpdesk Automation Business Revenue Market Share in 2016

Table Vorex Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of Vorex (2012-2017)

Figure Vorex Helpdesk Automation Business Revenue Market Share in 2016

Table Zendesk Basic Information List

Table Helpdesk Automation Business Revenue (Million USD) of Zendesk (2012-2017)

Figure Zendesk Helpdesk Automation Business Revenue Market Share in 2016

Table Global Helpdesk Automation Market Size (Million USD) by Type (2012-2017)

Figure Global Helpdesk Automation Market Size Share by Type in 2012

Figure Global Helpdesk Automation Market Size Share by Type in 2013

Figure Global Helpdesk Automation Market Size Share by Type in 2014

Figure Global Helpdesk Automation Market Size Share by Type in 2015

Figure Global Helpdesk Automation Market Size Share by Type in 2016

Figure Global Helpdesk Automation Market Size Share by Type in 2017

Table Global Helpdesk Automation Market Size (Million USD) by Application (2012-2017)

Figure Global Helpdesk Automation Market Size (Million USD) by Application in 2012

Figure Global Helpdesk Automation Market Size (Million USD) by Application in 2013

Figure Global Helpdesk Automation Market Size (Million USD) by Application in 2014

Figure Global Helpdesk Automation Market Size (Million USD) by Application in 2015

Figure Global Helpdesk Automation Market Size (Million USD) by Application in 2016

Figure Global Helpdesk Automation Market Size (Million USD) by Application in 2017

Table Top Consumer/End Users of Helpdesk Automation

Figure United States Helpdesk Automation Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Table United States Helpdesk Automation Market Size (Million USD) by Players (2012-2017)

Figure United States Helpdesk Automation Market Size Share by Players in 2016

Figure United States Helpdesk Automation Market Size Share by Players in 2017

Figure EU Helpdesk Automation Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Table EU Helpdesk Automation Market Size (Million USD) by Players (2012-2017)

Figure EU Helpdesk Automation Market Size Share by Players in 2016

Figure EU Helpdesk Automation Market Size Share by Players in 2017

Figure Japan Helpdesk Automation Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Table Japan Helpdesk Automation Market Size (Million USD) by Players (2012-2017)

Figure Japan Helpdesk Automation Market Size Share by Players in 2016

Figure Japan Helpdesk Automation Market Size Share by Players in 2017

Figure China Helpdesk Automation Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Table China Helpdesk Automation Market Size (Million USD) by Players (2012-2017)

Figure China Helpdesk Automation Market Size Share by Players in 2016

Figure China Helpdesk Automation Market Size Share by Players in 2017

Figure India Helpdesk Automation Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Table India Helpdesk Automation Market Size (Million USD) by Players (2012-2017)

Figure India Helpdesk Automation Market Size Share by Players in 2016

Figure India Helpdesk Automation Market Size Share by Players in 2017

Figure Southeast Asia Helpdesk Automation Market Size (Million USD) and Growth Rate by Regions (2012-2017)

Table Southeast Asia Helpdesk Automation Market Size (Million USD) by Players (2012-2017)

Figure Southeast Asia Helpdesk Automation Market Size Share by Players in 2016

Figure Southeast Asia Helpdesk Automation Market Size Share by Players in 2017

Figure Global Helpdesk Automation Market Size (Million USD) by Regions (2017-2022)

Table Global Helpdesk Automation Market Size (Million USD) by Regions (2017-2022)

Figure Global Helpdesk Automation Market Size Share by Regions in 2017

Figure Global Helpdesk Automation Market Size Share by Regions in 2022

Figure United States Helpdesk Automation Revenue (Million USD) and Growth Rate (2017-2022)

Figure EU Helpdesk Automation Revenue (Million USD) and Growth Rate (2017-2022)

Figure Japan Helpdesk Automation Revenue (Million USD) and Growth Rate (2017-2022)

Figure China Helpdesk Automation Revenue (Million USD) and Growth Rate (2017-2022)

Figure India Helpdesk Automation Revenue (Million USD) and Growth Rate (2017-2022)

Figure Southeast Asia Helpdesk Automation Revenue (Million USD) and Growth Rate (2017-2022)

Table Global Helpdesk Automation Market Size (Million USD) by Type (2017-2022)

Figure Global Helpdesk Automation Market Size Share by Type in 2017

Figure Global Helpdesk Automation Market Size Share by Type in 2022

Table Global Helpdesk Automation Market Size (Million USD) by Application (2017-2022)

Figure Global Helpdesk Automation Market Size (Million USD) by Application in 2017

Figure Global Helpdesk Automation Market Size (Million USD) by Application in 2022