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List of Bot Development Companies | Hire Bot Developers

  • Maruti Techlabs

    Product Development Partner for SMBs & Enterprises
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    Maruti Techlabs is an award-winning product strategy, design, and development partner. We bring the strategic value of product development consultants, the technical expertise of product engineers, data and systems architects combined with the UX-first approach to early-stage startups and established ventures. With ... read more about Maruti Techlabs

    "Their whole team is excellent and highly responsive."
    Nicholas Wong, Head Of Information Technology at Kung Fu Tea
    $25 - $49/hr
    50 - 249
    2009
    Austin, Texas
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  • BrancoSoft is an established Web, mobile &  software development company with an enviable & proven track record engaged in providing application development services, technology consulting, and IT outsourcing solutions to clients worldwide. Started in 2011 as Thoughtwaver IT Solution is a software devel ... read more about BrancoSoft Private Limited

    "Halfway mobile app development "
    Magnus Gustafsson, Chief Business officer at Biovian
    < $25/hr
    50 - 249
    2015
    Noida, India
  • BotMyWork

    Organise and Automate your actions with Chatbots
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    We are the leading and fastest-growing company in the field of messenger marketing. At BotMyWork, we develop chatbots to help online businesses grow by simplifying "the marketing and sales stuff" for them, and we believe that this will help them build meaningful relationships with their custome ... read more about BotMyWork

    "Excellent platform to integrate messenger both with your choice of external channel such as Slack and AirTable, etc"
    Myat Thet Khaing, Technical Consultant at EY
    < $25/hr
    10 - 49
    2017
    Lucknow, India
  • Cyber Infrastructure Inc.

    On mission to Enhance lives of Billions of users!
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    Our mission is to Empower and Enhance the lives of Billions of users through Profound technology solutions. We invite you to Think Big and join this movement as our Clients, Partners and Employees.   Our services are designed to take your business to the next level, re ... read more about Cyber Infrastructure Inc.

    "A good partner for webdevelopment and appdevlopment projects"
    Hendrik Schmidt
    < $25/hr
    1,000 - 9,999
    2003
    San Jose, California
  • Chop Dawg

    Think Partner, Not Agency | Let's Make It App'n!®
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    Since 2009, we've partnered with startups and enterprises around the world to launch 400+ next-generation apps. Our mission is to guide each company and entrepreneur that approaches us towards the right game plan for their venture's long-term success. Experts in digital product desig ... read more about Chop Dawg

    "Making it App'n with Bizze"
    Sebastian Salvo, CEO & Co-Founder at Bizze
    $150 - $199/hr
    10 - 49
    2009
    Philadelphia, Pennsylvania
  • 42flows.tech

    42flows.tech is a technology solutions provider.
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    42flows.tech is a technology solutions provider. We design the data flow between customers, solutions and providers. This enables digital transformations and growth for our clients as the result. Our Digital Banking, Open API and Middleware, Customized CRM, Conversational Banking solutions help businesses use techno ... read more about 42flows.tech

    "Problem solving mindset"
    Vitaliy Georgiev, Executive Director at Ukrainian Digital Advertising Community
    $25 - $49/hr
    50 - 249
    2016
    Tallinn, Estonia
  • Herbie.ai

    Leading Conversational AI Chatbot Platform
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    Herbie Advanced & Matured Conversational AI Chatbot. Two Way Voice-Enabled Speaking Smart Assistant who can serve your customers conversationally both on voice & text. With 24x 7x 365 energetic support and Unified approach, Herbie is available on 13 + social channels. Herbie is a full time, multicultural, mu ... read more about Herbie.ai

    "Nice chatbot to implement on your digital platforms to get more leads"
    Gnana Sundaram, SEO analyst at Sunsmart Tecchnologies
    $50 - $99/hr
    50 - 249
    2018
    Dubai, UAE
  • moblers

    Creating Products for the Digital World
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    Founded in 2007, moblers is an Award-Winning Software, Mobile, Web and IOT development boutique from Israel. We are a one-stop-shop for all the technological needs of any company. moblers has two kinds of services: 1. Tailored Turnkey Development, and 2. Tailored Consultancy Services. We go out of our way to fi ... read more about moblers

    "Excellent Mobile App Development Services"
    Riki Zuriel, BI Team Leader at Partner Israel at Partner Israel
    $50 - $99/hr
    10 - 49
    2007
    Tel Aviv, Israel
  • Slik Solutions

    Bots make the customer journey better!
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    Unlike most Chatbot Consultants and Social Media Management Agencies that just focus on creating an organized platform for you to manage your business and clients, we specialize in using our strategic process to ensure you are constantly generating new business while making it easy to manage your new clients.

    "Very easy to work with, highly professional, and time-oriented work process."
    Jenson Park , Manager at NDA
    $50 - $99/hr
    2 - 9
    2018
    Oklahoma City, Oklahoma
  • BotsCrew

    We develop successful chatbots for business.
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    Founded in 2016, BotsCrew is the global leader in Chatbots Development with offices located in London, England; Adelaide, Australia; and Lviv, Ukraine. BotsCrew designs and develops custom AI chatbots to help startups and enterprises bring stellar customer experience to their markets. Bot ... read more about BotsCrew

    "The team is hardworking and takes their work very seriously to make sure neither their own team member nor the client has to face any issues. "
    Grace Milroy , HR at NDA
    $25 - $49/hr
    10 - 49
    2016
    Lviv, Ukraine
  • Banyon Hub

    digital agency that combines design, architecture
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    Banyon Hub is a digital agency that combines design, architecture and technology. We use data-driven insight to design and implement digital ecosystems for our clients in order to turn the challenge of a constantly changing landscape into a competitive edge.We’re guided by the belief that technology is, by defini ... read more about Banyon Hub

    "Highly reliable and disciplined team. "
    Ginger Banshed , Development IN charge at NDA
    NA
    10 - 49
    Frisco, Texas
  • Botgo is a Trusted chatbot development services provider, best in class Chatbot development services to providing conversational experience to your customer's needs. Botgo is a universal chatbot framework that easily integrates with popular messaging apps. You can use it with your favorite apps or add it to your w ... read more about Botgo Technologies Pvt. Ltd.

    "The quality of work and efficiency of the team is way better than expected. "
    Johan Milcovic , Lead at NDA
    $25 - $49/hr
    50 - 249
    2010
    Noida, India
  • We design, build and support enterprise grade chatbots, voice assistants and conversational IVR solutions. We’ll help your organisation improve it’s products, services and processes with conversational AI. What we do We enable organisations to make the most effective use of conversational AI technolo ... read more about The Bot Forge

    "The team was dynamic and well-qualified, and their professional skills made the project flawless. "
    Nina Roth , Lead Engineer at NDA
    $50 - $99/hr
    2 - 9
    2018
    Milton Keynes, United Kingdom
  • Infoxen is an Agile Digital Transformation company using the latest Tech Stack to deliver experiences across multiple domains. As a frontier in IT, we use some of the latest technologies like Flutter, React Native, AngularJS, React, Python, Java, NodeJS, and more to create solutions in SaaS, E-Commerce, Mobile App, ... read more about Infoxen

    "Social Netoworking App"
    Robin Dru, Analytics Officer at WeFox
    $25 - $49/hr
    50 - 249
    2017
    Noida, India
  • Webtunix AI

    Augumenting the human Intelligence
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    Webtunix AI is a leading data science consulting company that is offering services which are related to Industry needs. At Webtunix, we are offering services like data analytics services, machine learning services, data scraping, Data Mining, Object Detection, Video and Image Processing, Natural language processing and ... read more about Webtunix AI

    "Best Services "
    Satish Kumar Saini
    < $25/hr
    50 - 249
    2015
    Mohali, India
  • xEnabler

    Transforming your digital journey.
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    We are dreamers, problem-solvers, and passionate tech enthusiasts on a relentless pursuit of crafting unmatched digital experiences and solutions for our clients that deliver unparalleled results. Whether you wish to automate your systems, improve your customer experience, design a customer-facing app, or develop an ... read more about xEnabler

    " Their technical and business expertise have helped us transform our solutions that are strategically aligned and digitally advanced"
    Mehul Shah
    $25 - $49/hr
    10 - 49
    2011
    Sydney, Australia
  • JetSoftPro

    Agility. Performance. Scale.
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    JetSoftPro is a team and network of tech professionals ready to help your business achieve its technology objectives, through superior software development and data science.  Our mission is to assist clients worldwide with digital transformation of their businesses by providing the most inno ... read more about JetSoftPro

    "A great team with clear focus"
    Roman Kuznetsov, CEO at Systola GmbH
    $25 - $49/hr
    50 - 249
    2003
    NYC, New York
  • We have an expertise in complete IT solutions – Mobile App, E- Commerce, Website designing, Website development, Social media marketing, Artificial Intelligence. JAKS has an experienced team for various IT jobs.  Our professional expert team not only provides one time solutions like website designing ... read more about JAK Software Pvt. Ltd.

    "Best IT services with an experienced team"
    Annu Sharma
    $25 - $49/hr
    10 - 49
    2000
    Delhi, India
  • Scrum Digital Pvt. Ltd.

    Embark on a Digital Transformation Journey
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    Leveraging the latest technology and industry trends, we help SMEs scale up their digital transformation to enable their business to thrive in this competitive market. From web and mobile app development to strategizing digital marketing campaigns, Scrum Digital offers its expertise to strengthen the digital game for y ... read more about Scrum Digital Pvt. Ltd.

    "Excellent IT Partner"
    Gaurav Basra
    $25 - $49/hr
    10 - 49
    2019
    Jaipur, India
  • A1AI

    Transforming Industries with AI-Driven Solutions
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    Streamline your business processes with Data Science & AI. AI Transformation We'll fuel your AI transformation journey - from identifying business opportunities and objectives, to mapping out a plan for progress. AI Lifecycle management With our implementation of an AI Lifecycle Management system, y ... read more about A1AI

    "A1AI transformed my business with impressive AI solutions, enhancing operations and driving success."
    Zaynab Tucker, CTO at Nitro Inc
    $25 - $49/hr
    10 - 49
    2019
    Reston, Virginia
  • Aalpha Information Systems is the global pioneer in providing IT consulting and bespoke software development & web development solutions. We provide custom development solutions across Software Development, Mobile Phone Application Development, Responsive Web Design, and Web App Development Services.

    "Great and trustful company"
    Rytis Augustinas, DIrector at Your Movie LTD
    < $25/hr
    50 - 249
    2008
    Atlanta, Georgia
  • Ascendum is an award-winning global technology firm dedicated to delivering pioneering ideas and solutions that incrementally enrich our clients’ business operations and customer experiences. Our clients come to us for new ideas and boundary-pushing solutions.  From custom software development, design-led ... read more about Ascendum Solutions

    "mobile app development"
    Maxtra Technologies
    NA
    1,000 - 9,999
    2008
    Cincinnati, Ohio
  • Thoughtful Automation

    Automate the work that slows you down.
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    Take care of more business, automate the manual click-heavy work that slows you down. We build custom software automation in the areas that slow your team down the most, with at-your-service automation that helps you scale, fast. Your team has more than enough to do already. Automation opens th ... read more about Thoughtful Automation

    "Once you've explained your needs to them, you can essentially relax while they work to make things work. "
    Marie Richardson , HR Manager at NDA
    NA
    50 - 249
    Chicago, Illinois
  • CDN Solutions Group

    Custom Software & Blockchain Development Company
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    CDN Solutions Group is a leading custom software development company that provides a wide range of services to businesses of all sizes. We specialize in developing innovative and tailored solutions to meet the specific needs of our clients. Our team of highly experienced and skilled developers has the expertise to deli ... read more about CDN Solutions Group

    "Exceptional Custom Software Development by CDN Solutions Group"
    Amanuel Weldegiorgis, Chief Executive Officer at madebir at madebir
    < $25/hr
    250 - 999
    2000
    Indore, India
  • PixelCrayons

    Software & Mobile App Development Company
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    We are an award-winning IT & Software Outsourcing Company based in India offering end-to-end solutions to Enterprises, ISVs, Digital Agencies, and Startups. Since our establishment in the year 2004, we have serviced 5400+ customers from 38+ countries. We are highly acknowledged among our clients for our agile/De ... read more about PixelCrayons

    "Had a great experince working with them on our project!"
    Alan Cooper, Information Technology Specialist at at ValueCoders
    < $25/hr
    250 - 999
    2004
    Noida, India
  • Appinventiv is a software product and mobile app development company that offers innovative digital engineering solutions to startups and Fortune 500 companies. With a team of 800+ skilled and agile professionals, we build digital products that help you achieve your goals. We are a global mobile app development industr ... read more about Appinventiv Technologies

    "Regression testing of an iOS application"
    Bryan colson, Corporate Travel Manager at at Seagen
    $25 - $49/hr
    1,000 - 9,999
    2015
    Noida, India
  • Aryavrat Infotech Inc.

    23yrs Web / Android / iOS App. Dev. Experts in US
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    Aryavrat Infotech Inc. is one of the reputed IT Solutions companies in US with a prime focus in the field of Software Development Services. We have an experienced, innovative and dynamic team of experts with a focus to provide software development outsourcing and offshore software services for individuals, small- and m ... read more about Aryavrat Infotech Inc.

    "Very Reliable & Trusted Technology Partner for Staffing & Recruitment Industry"
    Aksahy Sharma
    < $25/hr
    50 - 249
    2009
    Foster City, California
  • Indi IT is a custom software development company and the chosen  outsourcing partner to global businesses from Fortune 500 to disruptive startups for over a decade now. With us comes the experience of successfully handing over 1300+ digital products & e-marketing projects across varied verticals & industri ... read more about Indi IT Solutions

    "Indi IT Solutions: A Solid Partner for Business App Development"
    Raymond J Oral, Chief Technology Officer at Hiscox USA
    $50 - $99/hr
    50 - 249
    2011
    Mohali, India
  • Unicsoft

    Your Top-rated Vendor for Next-Gen AI Solutions
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    We excel in AI solutions, anchored by our dedication to uncompromising quality, being ISO-certified vendor. Aligned with the EU AI Act and GDPR compliance, our approach prioritizes data integrity, privacy, and legal conformity. Our AI expertise covers a spectrum of transformative technologies, including Ma ... read more about Unicsoft

    "Digital Assets wallet."
    Aaron Cassar, CEO at Piptle Agency Pty Ltd
    $50 - $99/hr
    50 - 249
    2005
    Soquel, California
  • SunArc Technologies, the Leading Software Development Company is providing end-to-end IT services & solutions to our esteemed customers in multiple industries and domains for the past 18+ years. Being a Trusted name, Surpassing the boundaries we have been servicing all over from Singapore & India. We have 3 dev ... read more about SunArc Technologies Pvt. Ltd.

    "Saviour during critical issues"
    Vedula Ramesh
    < $25/hr
    50 - 249
    2003
    Bikaner, India
  • Saeculum Solutions Pvt Ltd has been helping companies across various industries optimize their business processes through custom software solutions. What distinguishes us from the rest is our ability to look beyond technologies and deliver innovative and progressive solutions. Craving to find out more? Reach out to us ... read more about Saeculum Solutions Pvt Ltd

    "Best in Class - Highly Recommended"
    Amit Parekh, Agile Coach at Signify Health
    < $25/hr
    10 - 49
    2017
    Ahmedabad, India
  • Hanabi Technologies

    Empowering Innovation with Code Excellence
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    Hanabi Technologies is a cutting-edge software development company specializing in JavaScript and TypeScript technologies. Our expertise ranges from creating high-performance mobile apps using React Native, and web applications with React and Angular, to powerful backend solutions with Nest JS, Express, and Node. Our e ... read more about Hanabi Technologies

    "Simple but innovative app development done by Hanabi Technologies"
    Gregory Price, Chief Executive Officer at Shipwell
    $25 - $49/hr
    2 - 9
    2020
    Bengaluru, India
  • NetSet is an ISO 9001:2015 and ISO 27001 certified company and professional services company focused on transforming Business into meaningful experiences for our clients. We specialize in the end-to-end delivery of custom applications built on providing quality, creative and strategic mobile Apps. By providing a turnke ... read more about NetSet Software Solutions

    "The transparent communication and quality of work resulted in a highly satisfactory experience."
    Rio Bhatt, Founder at InfoServOps pvt ltd
    $25 - $49/hr
    50 - 249
    2011
    Brampton, Canada
  • Translating Ideas into Reality is what we do! We at Prodigitaly or simply "PD"​,​ have been committed to the service of Website development, Web applications, Custom Application Development, Mobile applications development, Digital Marketing for small and large companies across a wide range of industries. ... read more about Prodigitaly Technologies LLP

    "Exceptional Website and Mobile App Development Services!"
    SHIP SUPPLIERS DIRECTORY, Director at Matrix Maritime Media
    < $25/hr
    2 - 9
    2019
    Indore, India
  • WebSailors

    ✔️ Web | ✔️ SaaS | ✔️ Mobile | ✔️ Design | ✔️ QA
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    WebSailors.pro is a highly professional company, focused on developing complex Web and Mobile Solutions and Systems, with more than 7 years on market and has branches in Europe, Asia and North America. Our wealth experience includes a lot of successfully implemented projects for customers from all over the world in ... read more about WebSailors

    "Very client-focused company"
    Roman Keller, Senior Project Development Manager at Search Solutions AG
    $25 - $49/hr
    10 - 49
    2013
    Dubai, UAE
  • Reckonsys Tech labs Private Limited

    Delivering Delightful Digital transformations...
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    Reckonsys is a boutique software product development services firm specialized in creating uncommon solutions for common problems by making use of the right technologies and best practices. Reckonsys works with Startup founders to build their MVP’s and with existing Enterprises to help solve interesting problems. ... read more about Reckonsys Tech labs Private Limited

    "Their development quality is good and their costs are low."
    Devendra Khandegar, Founder at kredily
    $25 - $49/hr
    10 - 49
    2015
    Bengaluru, India
  • Relevant Software

    Web&Mobile Apps Development | Dedicated Engineers
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    Relevant is an international software development company that designs, builds and delivers products of world-class standard for Fortune 500 companies and promising startups. We provide software development teams made up of the best engineers from around the world, benefiting globalization and diversity.  More ... read more about Relevant Software

    "High professionalism, great resource management and engagement with the project"
    Julia Orlovska
    $25 - $49/hr
    50 - 249
    2013
    Warsaw, Poland
  • Kuchoriya Softwares

    Website ! Mobile App ! ChatBot Development
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    Kuchoriya Softwares is a globally recognized mobile app development company along with a successful work experience in web development. The whole team is focused on one thing: creating world-class digital experiences implementing various cutting-edge technologies like IoT, wearable, enterprise mobility, cloud and ... read more about Kuchoriya Softwares

    "E commerce app"
    Ahmed Raza, Video editor at Ahmed raza
    $25 - $49/hr
    50 - 249
    2010
    Phoenix, Arizona
  • Chapter247 Infotech

    Software Dev | Cloud Consulting | Web | AI | IOT
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    Chapter247 is a leading digital transformation company providing cutting-edge engineering solutions to organizations. By influencing the lives of 100+ million users our presence in the US, UK, Australia, and many countries has spearheaded the need for a technology revolution.  As a collaborative partner, we aid ... read more about Chapter247 Infotech

    "They demonstrated commitment, conviction and perseverance."
    Hank Warner, Founder at at Flowhaus
    < $25/hr
    50 - 249
    2012
    Indore, India
  • Innovative IT Business Solutions and Services  Sunflower Lab is an award-winning industry-leading digital product and innovations agency based out of Sunflower Road in New Jersey. We provide high-end IT solutions using state-of-the-art technologies and curate insightful dashboards via Power BI with our certifie ... read more about Sunflower Lab

    "Did it the way I envisioned and more"
    Edward Brown
    $50 - $99/hr
    50 - 249
    2010
    Columbus, Ohio
  • Appventurez

    Bridging the Gap Between Ideas and Reality
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    Appventurez is a leading Software Development company that was established with a motto of imparting end-to-end technology-oriented services to multiple large- and small-scale businesses, significantly enhancing their overall business lifecycle. We have a team of highly skilled professionals with 10+ years of ... read more about Appventurez

    "Great help"
    SDP
    < $25/hr
    50 - 249
    2018
    Noida, India
  • Uniconnect is a one stop software development company which is transforming companies with the right turn key tech solutions for its clients.We specialise in finding unique solutions for integrating and scaling up different business verticals and processes with the help of existing experience of the team.The company is ... read more about Unicoconnect

    "A very professional experience"
    Parth Trivedi
    < $25/hr
    10 - 49
    2016
    Mumbai, India
  • Softengi

    We are a Digital Transformation Company.
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    Softengi is the software development company listed as one of the top 100 world's IT outsourcing service providers by IAOP. We use transformational tools, such as AI, AR & VR, Blockchain, IoT and gamification to provide businesses with the most innovative solutions. With our profound experience and ex ... read more about Softengi

    "AR-powered Mobile Application Development for the Retail Market (Augmented Reality Project)"
    Galina Oriekhovskaya, Head of product, Co-founder at 4Comfort Shoes
    $25 - $49/hr
    250 - 999
    2009
    Kyiv, Ukraine
  • Sphinx Solution is a one-stop destination for all your mobile app development needs. We also offer services for Blockchain, Web application, and Alexa Skills development.  We will start by turning your ideas into actionable concepts. And then carry out the development process to bring those concepts to life. We ... read more about Sphinx Solutions

    "Software Development"
    Catherine Janosky, CEO at Global Manufacturng, Inc
    < $25/hr
    50 - 249
    2010
    Pune, India
  • Today, businesses need a reliable partner to guide them through the complexities of digital transformation. Seasia, a leading provider of web and software development services, empowers businesses worldwide to thrive in this ever-changing environment. Our team of experienced experts possesses a deep understanding of ... read more about Seasia Infotech

    "Impressive Website Design & Development Services"
    Veena Kaul, VP at Dublin Technology Center
    < $25/hr
    250 - 999
    2000
    Emeryville, California
  • Zethic Technologies

    Empowering Progress Through Innovation
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    Zethic Technologies is a leading technology company that excels in delivering innovative solutions to businesses worldwide. With a strong focus on software development, web design, mobile app development, and digital marketing, we empower organizations to achieve their goals and thrive in the digital landscape. One ... read more about Zethic Technologies

    "Software Development"
    Lucas Martin, Chief Executive Officer at Deliveroo at Deliveroo
    < $25/hr
    10 - 49
    2019
    Bengaluru, India
  • instinctools

    Dedicated Software Development Teams
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    *instinctools is a software product development and consulting company with headquarters in Germany and the USA. Powered by 350+ seasoned in-house professionals located in development hubs in Poland, Kazakhstan, and LATAM, we provide self-managed cross-functional dedicated teams to reduce development costs while inc ... read more about instinctools

    "The team delivers on time and within budget, proactively asking how to help the client and providing new ideas."
    Sebastian Belle, Head of Engineering at lawpilots GmbH
    $25 - $49/hr
    250 - 999
    2000
    Potomac, Maryland
  • We are tech partners to various growing Startups as well as to Enterprises. We drive ROI for growing companies in providing cutting edge product development by using latest and fast technologies. We' ve worked with companies like Samsung, Forbes, DDB Mudra, Sparsh Tv, Tanishq(Tata Group) many other global companies ... read more about Roars Technologies Pvt. Ltd.

    "Excellent customer satisfaction"
    Reece Obasuyi
    < $25/hr
    10 - 49
    2005
    Bengaluru, India
  •   Yugasa is an award winning company and provides custom software solutions around AI, Machine Learning and Mobility. We have served 400+ clients across 24 countries.Yugasa caters chatbot services to the clients of different verticals by deploying Yubo framework which is a proprietary platform of Yugasa and has ... read more about Yugasa Software Labs Private Limited

    "Excellent Team. They understand AI and Machine Learning well"
    Arman Ali
    < $25/hr
    50 - 249
    2015
    Gurugram, India
  • With over 8+ years of onsite and offshore engagements, FOREBEAR PRODUCTIONS is a leading global consulting and IT services provider Company, delivering innovative and easy-to-use solutions that are supported by unmatched customer service through quality and ROI. Our experienced technical team is ... read more about Forebear Productions

    "Great work"
    Mathias Blomqvist, VD at Graded AB
    < $25/hr
    10 - 49
    2011
    Glen Allen, Virginia
  • Zapperr

    Your Digital Growth Partner
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    About Us: Zapperr IT Solutions Ltd is a forward-thinking technology consultancy headquartered in New Zealand with a larger overseas team. Our mission is clear: to empower businesses of all sizes with cutting-edge IT solutions that drive growth, efficiency, and innovation. Why Choose Zapperr.co.nz: Expert Te ... read more about Zapperr

    "Mobile App Design & Development for ADP"
    Michael Derrico, Director at ADP at ADP
    $25 - $49/hr
    10 - 49
    2017
    Auckland, New Zealand

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What is a Bot?

A bot is a software that is equipped with Artificial Intelligence (AI) technology, which simulates a natural language dialogue (or chat) with customers as well as perform transactions on their behalf. These activities are performed via various online channels like messaging apps, websites, mobile apps, etc. The system is designed in a manner that answers the query in a fashion as a human does. A bot, when presented with a question, goes through a series of complex algorithms in order to process the input, comprehend the user's query, and resolve the problem with the most suitable answer. 

What is Bot Development?

Bot development deals with crafting applications that establish a flawless communication with visitors without requiring any external assistance from a human being.

The bot's responses can be either a generic/predefined text or a detailed explanation based on the information provided by the customer or extensive data stored in the database. Some of the most popular applications of bots are virtual assistants like Google Assistant, Windows Cortana, Apple Siri, etc. Moreover, several organizations are investing in the top bot development companies to install bots within their websites, apps, and instant messaging platforms.

What Are the Different Types of Bots?

To better grasp how the bot operates, it is crucial to understand the different types of bots:

1. Chatbots:

Chatbots are conversational bots. Depending on their type, they can either have a predefined conversational flow or possess the ability to detect the intent of the user and reply accordingly. The best chatbot development companies design bots to handle various functions such as sales funnel management, eCommerce, order processing, etc. The chatbot service providers can also be used to gather useful data of the user to help understand the customer’s preferences and behavior. There are three types of chatbots:

  • Scripted Bots
  • NLP Chatbots
  • Social Messaging Chatbots

2. Crawlers:

These bots operate in the background continuously, primarily retrieving data from different APIs or websites, and comply with directives provided to them. For instance, search engine spiders are crawlers, extracting URLs from documents. These URLs are subsequently forwarded on to the indexing infrastructure to access content, which is then parsed, and embedded in a searchable index. Googlebot and Bingbot are the two most famous examples of spiders on search engines.

3. Informational Bots:

Informational bots primarily focus on collating information from various sites and provide beneficial pieces of data. These bots are helpful in delivering push notifications and keeping subscribers updated on diverse articles, news, events, etc. Some bots broadcast information as accessible. It can also be remodeled as an FAQ bot, providing users the answers to specific queries.

4. Transactional Bots:

These bots are capable of communicating with external systems to achieve a specific transaction, transferring data from one platform to another. It enables users to perform transactions within the chat window, saving them the hassle of going through the entire purchasing process. An apt example of this solution is Dominos’ transactional bot, which allows customers to order their preferred pizza via emoji.

5. Entertainment Bot:

Entertainment bots include video game bots, art bots, etc. These bots are mainly used for amusement purposes or to build user engagement. For instance, video game bots can function as a human and be used to play multiplayer games. These bots may offer multiple gaming options, music, and art activities, etc. For example, Facebook Messenger has multiple bots offering different games.

What Are the Benefits of Using Bot Development Services?

Bot development offers several benefits such as instant replies to customers’ queries, standardized responses, etc. 

1. Improved Customer Service:

Bots can help businesses in delivering extensive assistance to their customers. Whether they require aid in comprehending the products or services, or any other queries, bots can resolve them quickly without keeping them on hold. These applications are 24*7 online, allowing users to reach out without any time constraint. This plays a crucial role in enhancing customer satisfaction. The bot development service providers further create software that will handle repetitive queries that otherwise would have taken excessive time from the staff's productive routine.

2. Cost-Effective:

Hiring bot service providers enable the integration of fully functional bot efficiently, at a much cheaper rate than assigning dedicated staff for each task. Bots can manage multiple customers at once due to its automated nature. This allows the organization to not only save on employee expenses, but you will also prevent the issues created by human errors. It is easy to implement and can be considered as a one-time investment capable of finishing assigned tasks with greater speed and more efficiency.

3. Monitor Data and Gain Insights:

Bot companies develop bot applications capable of collecting data provided by the customers including their contact details, preferences, grievances, etc. They can also be used for tracking user data to analyze their purchasing habits and behaviors. Businesses can set up quick questionnaires and surveys to identify why the consumer prefers a specific item or what is the reason for abandoning the cart, etc.

Which Industries Employ Bot Technology?

Some of the most common usage of bot development technology within different industries are as follows:

1. eCommerce:

eCommerce companies majorly depend on their websites for trading purposes. The retailers need to handle product description and availability, answer questions concerning the shipping process, payment option, etc. The bot development companies create an efficient bot system capable of assisting the staff in streamlining these tasks in many ways. A bot solution can either reduce or eliminate the need for customer service phone lines entirely. The bot can also answer the queries with a pre-designed questionnaire or maintain a conversational chat. Moreover, the bots can also aid in identifying the main issue and redirecting the client to the right department, thereby saving the employees from the hassle, save time, shorten the sales cycle, boost conversion and product performance.

2. Healthcare:

Incorporating bots within the health industry can aid in building cooperation amongst the patients and the healthcare workers. The bots can preemptively collect information related to the medical history and any severe health conditions from the ailing persons. Bot development services can streamline various hospital functions such as admissions, discharge, transfer requests, etc. The medical facilities can develop software that enables patients to list their symptoms and either provide a preliminary diagnosis or schedule an appointment with the right physician. The applications are programmed to automatically update patients' records and send appointment and prescription refill reminders. It can save a substantial amount of time for the hospital staff and doctors, reducing their burden.

3. Real Estate:

The real estate industry includes several different parties in a transaction, such as a seller, the buyer, and the mediator or estate agency. When selling a property, agencies and real estate agents may need to deal with several queries from both the prospective customers, who would demand information about the development and the seller focusing on the number of leads and prospects. Having a bot enables the real estate company to stay always in contact with the buyer, keeping them up-to-date about the newest properties in the market. Moreover, bot development services present the clients with an opportunity to personalize their search by answering surveys or questionnaires listing their preferences.

4. Hospitality:

These sectors are focused on delivering first-rate customer services. Hence, incorporating a bot solution enables the hospice industry to provide exceptional services to each customer. The bot companies help conceive bots to expedite the countless procedures to improve their customers' encounter before and throughout a trip or vacation. The hotel can resolve prospects' queries regarding booking information, accommodation vacancy, check in - check out timings, and other crucial details concerning their holiday. Additionally, this allows the clientele to accomplish multiple tasks without human assistance, such as scheduling of meeting rooms, booking cabs, and auto ordering food off the hotel menu based on voice and text commands.

5. Banking:

By introducing bots within the finance and banking sector, the customers can receive a 24*7 support system. They are designed to assist with customer KYC, resolving queries, and providing information regarding the latest products and services. These are further apt to reduce the customer waiting time, thus boosting the customer experience. The AI bot can additionally act as the users' 'personal finance assistance,' alerting on investments, and fund allocations. Moreover, patrons can avoid physically visiting the bank by resolving any problems concerning their account and transaction through the bots' assistance. Bot service providers deliver a well-planned bot solution that will also act as a guard against identity theft, other fraudulent activities.

What Is the Difference Between Off-The-Shelf Bot and Custom Bot Solution?

An off-the-shelf bot is generally built on a bot platform using pre-existing templates, tools, dialogue flow builders, etc. Bot development companies deliver ready to use bots to interact without any human interaction with the customers across multiple channels (website or mobile app). However, incorporating customizable or contextual communication skills within these applications can be challenging. A plug-and-play, live chat software is ideal when dealing with scripted interaction, resolving straightforward queries, gathering data, or redirecting clients to another department/location.

Contrarily, the best bot developers design customized bot from scratch to understand customer intent, allowing the bot to form two-way communication and respond to the customer's complex queries. The custom applications are powered using Artificial Intelligence, Machine Learning, or Natural Language Processing (NLP) technologies. Hence, they are capable of learning and evolving to tackle complicated dialogues and interactions. It is ideally used when dealing with clients requiring context-sensitive conversation.

What Are Some of the Crucial Challenges in Bot Development?

While dealing with bot development, businesses need to focus on overcoming hurdles related to the incorporation of the bot solution.

1. Bot Security:

Bot solutions may face potential vulnerabilities and threats ranging from data tampering, data theft, identity fraud, and other such complexities. 

Some of the best practices to ensure adequate bot security.

  • Use the https protocol and Web Application Firewall to protect data.
  • Set up two-factor authentication to assure the identity of the user.
  • Apply authentication timeouts to confirm that the user is still active.
  • Establish Beta-testing to warrant bot security.
  • Prevent the bot from answering to questions detailing business-critical information.

2. Plugin Integration:

Bot solutions need to undergo integration with other existing or newly introduced sales and marketing platforms. The bot can merge with external messaging channels such as Facebook, WhatsApp, etc. as well as websites and mobile apps. However, the entire integration process could be hectic and result in complications if not properly executed. 

Focus on building a bot that is flexible and offers scalability to better comply with other solutions. Test the bot to ensure plugin features such as search, payment, RSS feeds, subscription, etc. works successfully.

3. Bot Testing:

The bot solution must be tested after the deployment and prior to its implementation. This ensures that the bot is capable of handling the proper client queries and matches your business requirements. Moreover, natural language processing (NLP) is continuously expanding, requiring bots to be frequently updated. Bot applications further interact with other plugins, hence should be tested based on these criteria.

The four vital testing domains are: 

  • Conversation Design Testing
  • Entities Testing
  • Fulfillment Testing
  • User Acceptance Testing (UAT)

GoodFirms Research Process:

Having an efficient bot development service stimulates a real interaction between the bot and clients. GoodFirms pioneering research method enables service seekers to distinguish suitable companies that can satisfy their business requirements. 

GoodFirms assesses the most reliable bot development companies based on three principal evaluation criteria, viz. Quality, Reliability, and Ability. The above-mentioned list of bot development agencies allows service seekers to contemplate and identify the ideal associate for their business. The expert researchers at GoodFirms have examined the extent of the solutions offered by the top bot development companies and only then devised the list. We have conducted a thorough review of each participating agency, focusing on their portfolio, market discernment, years of experience in the domain, along with the scalability of the solutions provided. 

Another vital criterion considered by our team is the invaluable reviews and testimonials offered by verified clients. This feedback enables prospects in determining the strength and weaknesses of the bot development service provider and assess their past project to gain better insight within their business operations.

GoodFirms is pleased to welcome upcoming as well as top bot developers to expand our list. Hence, we would like to encourage bot development service providers to participate and get listed in our Research segment by providing evidence of their work.